Senior Technical Support Engineer - Payments & SaaS (SQL/UNIX)

Finastra Philippines Inc; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible vacation

Hybrid working arrangements

Well-being program

Medical insurance

Life & disability insurance

Volunteer time off

Job summary

Finastra Philippines Inc. seeks a seasoned Technical Support Engineer to deliver professional application and technical support for Finastra Payment products across SaaS platforms.

You will triage issues, guide customers, perform escalation, collaborate with customers and internal teams, and manage cases through Salesforce while ensuring timely updates.

The role requires 8+ years of experience, strong communication, and knowledge of fintech integrations.

Qualifications

• Minimum of 8 years of experience in technical support.
• Excellent communication and customer support skills.
• Experience in supporting SaaS software.
• Bachelor's degree required.

Responsibilities

• Provide professional application and technical support to Finastra Payment customers.
• Triage functional and payment processing issues; guide customers' utilization of payment systems.
• Escalate issues per management procedures.
• Participate in projects during development and implementation life cycles.
• Collaborate with customers and Finastra teams for connectivity to interfaces/applications.
• Manage cases through the full case lifecycle and update Salesforce with timely information.

Skills

Communication

Customer support

SaaS software

Technical support

Cross-functional teamwork

Education

Bachelor's degree

Tools

SQL

UNIX

Windows

Shell scripting

IBM MQ

ActiveMQ

SOAP UI

Kubernetes

Power BI

Jenkins

Java basics

JIRA

ServiceNow (SNOW)

Salesforce

SQL Developer

Web services / APIs

MQ

SFTP

Job description

Finastra Philippines Inc. seeks a seasoned Technical Support Engineer to deliver professional application and technical support for Finastra Payment products across SaaS platforms.

You will triage issues, guide customers, perform escalation, collaborate with customers and internal teams, and manage cases through Salesforce while ensuring timely updates.

The role requires 8+ years of experience, strong communication, and knowledge of fintech integrations.