Senior Technical Support Engineer

Schneider Electric; Pateros; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Schneider Electric in Taguig offers an experienced, licensed electrical engineer a hybrid role focused on applying engineering knowledge to customer-facing support, BOM creation, and pricing review. You will engage with cross-functional teams to deliver ATS and related products.

You will read and analyze electrical specifications, provide technical guidance, and support customers in North America and other regions with timely responses and clear documentation.

Qualifications

• Licensed Electrical Engineer with knowledge of electrical diagrams and codes.
• Ability to read and analyze electrical specifications and wiring diagrams.
• Experience in pre-sales and after-sales support and applications engineering.

Responsibilities

• Provide technical support on products, prices, discounts, and application information.
• Evaluate products and create bill of materials; review quotations with Sales.
• Deliver medium to high complexity applications support for ATS, ICP, and related products.
• Respond to technical calls, emails, or chats with references to manuals and bulletins.
• Develop FAQs and competitor analyses for products on a quarterly basis.
• Support customers in Canada, the US, and non-US regions.
• Work with minimal supervision and strengthen customer relationships through prompt, courteous responses.

Skills

Electrical engineering

Customer support

Technical communication

Cross-functional collaboration

Education

Licensed Electrical Engineer

Job description

We are looking for an experienced and licensed engineer who can read and analyze electrical specifications and wiring diagrams, provide applications engineering support to all customers and stakeholders.

What will you do?

• Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process
• Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Sales team

• Performs medium to high complexity applications support for all ASCO products: Automatic Transfer Switches (ATS) critical power and packaged power products, , Communication products and Power Control Systems.

• Answer technical calls, emails or chat inquiries from customers. Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, & other internal tools, etc.

• Help build Frequently Asked Questions and Competitor Analysis documents for all products. ATS, ICP, & Communication Products every quarter

• Provides support to Canada, US and non-US based customers

• Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries.

Who would be successful?

• Licensed Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications
• Must be willing to work on a hybrid work setup during US business hours in BGC, Taguig

• Has experience in electrical engineering or related fields. Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications

• Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)

Proficient communication and collaboration skills to work with cross functional teams

• Strong time and management skills

• Electrical Technical Orientation, Team player and has positive attitude, intellectually curious with a passion to learn

What's in it for me?

• Expand your technical expertise while working with innovative products and solutions
• Collaborative team environment that encourages knowledge sharing and growth
• Professional development opportunities to advance your career
• Direct impact on customer satisfaction and business success

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.