Senior Technical Support Engineer

Intro Recruitment Asia; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Intro Recruitment Asia is seeking a Senior Technical Support Engineer to join a multinational semiconductor firm based in Clark Pampanga. The role links GSEC, field service, R&D and global teams to minimize production losses and ensure safety, quality and performance of handler/prober systems.

The candidate will participate in NPI evaluation, provide feedback to R&D, and drive improvements for reliable, scalable technology integrations, while delivering knowledge transfer to field service teams

Qualifications

• Bachelor’s or master’s degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
• Experience in semiconductor package handling/probing, thermal technologies and automation system.
• Strong troubleshooting and problem-solving skills.
• Global mindset and industrial knowledge to support regional teams and collaborate with global teams.
• Excellent communication for internal/external customers support, technical sharing and R&D collaboration.

Responsibilities

• Provide effective technical consultation and onsite support for handling/probing and thermal issues.
• Consolidate and monitor failure trends; review data with GSEC and R&D for product improvement.
• Support NPI evaluation and provide feedback on evaluation results and gaps to R&D.
• Train field service teams and customers through knowledge transfer and workshops.

Skills

Semiconductor equipment

Troubleshooting

Cross-functional collaboration

Field service support

NPI collaboration

Education

Bachelor’s or Master’s in Mechanical/ Thermal / Mechatronics Engineering

Job description

A multinational semiconductor firm involved with ATE systems is currently seeking for a Sr Technical Support Engineer as part of its local expansion to be based in Clark Pampanga:

Job Summary:

This role bridges GSEC, field service, R&D and global teams;

• Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler/ Prober) Safety, quality and performance.
• NPI evaluation planning preparation and execution as planned.
• Provide accurate feedback on evaluation results, performance data or gaps to R&D.
• Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling/ probing & thermal solutions.
• Responsible for technical knowledge and skills up program for field services teams and customers.

Job Duties and Responsibilities:

• Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
• Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.

2.NPI evaluation support

• Evaluation preparation and execution as planned.
• Compiling data analysis and conclusion review with R&D.
• Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc.) for production deployment.

3.Quality and Safety

• Handle product safety tracking follow up and management.
• Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.

4.Knowledge Transfer

• Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
• Conduct workshops and optimization know-how to field service engineer and customers and "train the trainer" program.

Job Requirements:

• Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
• Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
• Strong troubleshooting and problem-solving skills.
• Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
• Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
• Short notice business trip, extended working hours & weekend/ holiday support required for critical project or escalation support demands.