Technical Service Manager - Alabang

Manila Recruitment; Muntinlupa; On-site; PHP 60,000 - 100,000; Full time

Job summary

Manila Recruitment is seeking a hands-on semiconductor engineer for on-site support in Muntinlupa. The role focuses on die attach processes, troubleshooting on the production floor, and collaborating with engineering, sales and production teams to resolve issues.

Responsibilities include onsite support, issue tracking, and delivering technical training or coaching as needed. Strong communication and independent problem-solving are essential.

Qualifications

• Hands-on semiconductor manufacturing experience on production floor.
• Strong troubleshooting and technical support capabilities.
• Knowledge of die attach processes is highly preferred.

Responsibilities

• Provide technical troubleshooting support for semiconductor packaging and manufacturing concerns.
• Analyze and resolve process-related technical issues; escalate when needed.
• Maintain accurate technical records and issue trackers.
• Conduct technical training and coaching; share knowledge across teams.
• Collaborate closely with engineering, sales and production teams.

Skills

Semiconductor manufacturing

Troubleshooting

Die attach

Education

Bachelor's degree

Job description

On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

Job Description

Overall purpose and responsibilities of the role:

The ideal candidate is a hands-on semiconductor engineer with strong die attach and troubleshooting experience gained from a production floor environment. They should be comfortable providing technical support through email, remote sessions, and onsite troubleshooting while working closely with engineering, sales, and production teams.

We are looking for someone who can independently solve technical issues, communicate clearly with stakeholders, and conduct technical training or coaching when needed. Candidates coming from process engineering, technical support, product engineering, or manufacturing support backgrounds within semiconductor packaging environments are highly preferred.

Must-have Skills/Qualifications:

• Strong semiconductor manufacturing experience with hands-on production floor exposure.
• Experience in technical troubleshooting and support-related functions.
• Strong knowledge of die attach processes is highly preferred.

Experience supporting semiconductor packaging-related processes such as:

• Encapsulation
• Underfill
• Soldering
• Molding
• Cleaning
• Ability to independently perform technical troubleshooting responsibilities.
• Experience conducting technical training, coaching, or knowledge-sharing activities

Preferred Background

• Candidates from semiconductor manufacturing environments are welcome, even without aerospace industry exposure.
• Technical support or troubleshooting-oriented backgrounds are preferred over purely production-focused profiles.
• Leadership or team lead experience is an advantage but not required.
• Candidates transitioning from production floor roles into office-based technical support environments are open for consideration.

Duties and Responsibilities:

Provide technical troubleshooting support for semiconductor packaging and manufacturing-related concerns.

Support issues through:

• Onsite technical support
• Analyze and resolve process-related technical issues.
• Escalate unresolved concerns when necessary.
• Maintain accurate technical records, documentation, and issue trackers.

Semiconductor Process Support

• Support semiconductor packaging processes including:
• Apply hands-on production floor experience to identify and troubleshoot manufacturing issues.
• Provide technical guidance and recommendations related to semiconductor processes and applications.

Training & Knowledge Sharing

• Conduct technical training and coaching sessions.
• Support knowledge transfer activities across teams.
• Organize and maintain technical reference materials and technical libraries.
• Help internal teams understand troubleshooting approaches and technical processes.

Cross-Functional Collaboration

• Work closely with:
• Engineering teams
• Technical teams
• Sales teams
• Production/manufacturing teamsSupport a collaborative work environment while operating independently with minimal supervision.
• Serve as a reliable technical resource for the organization.