Field Applications Engineer

Aurotech Corporation; Pampanga; On-site; PHP 334,800 - 558,000; Full time

Job summary

Aurotech Corporation, located in Pampanga, is seeking an experienced technician to provide technical support for DISCO and iTEC equipment. The candidate will conduct installations, maintenance, and training plus perform troubleshooting at the customer site. This role requires a Bachelor’s degree in engineering or physical sciences and 3-5 years of relevant experience. Strong interpersonal skills and knowledge of Microsoft Office are essential for ensuring high customer satisfaction. Candidates residing near Clark, Pampanga preferred.

Qualifications

• Bachelor’s degree or equivalent technical qualification in electrical or mechanical engineering, or in the physical sciences.
• At least 3–5 years of experience in the service and maintenance of electronics and semiconductor equipment.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Provides technical support to ensure stable operation of purchased products.
• Performs on-site troubleshooting, servicing, and repairs.
• Conducts routine maintenance and assists in scheduling preventive maintenance.
• Addresses field service calls and customer concerns promptly.
• Collaborates with teams to improve product support strategies.

Skills

Technical support

Troubleshooting

Interpersonal skills

Problem-solving

Negotiation

Education

Bachelor’s degree in electrical or mechanical engineering

Job description

Job Description

Provides technical support to external customers to ensure the stable operation of purchased products. This includes installing, configuring, maintaining, supporting, and managing site-level communication links, as well as conducting end‑user training when required.

Supports both DISCO and iTEC equipment throughout the full lifecycle—from installation, setup, and qualification to execution of preventive maintenance and major machine recovery.

Contributes ideas and feedback to principals to drive continuous improvement of DISCO and iTEC products, particularly in areas related to equipment and consumables.

Supports material evaluations, including DISCO blades, BG wheels, and other consumables produced by DISCO and iTEC, as well as products from any future principals.

• Performs on‑site troubleshooting, servicing, and repairs.
• Identifies and repairs product failures and orders replacement parts as needed.
• Provides on‑site installation and customer training.
• Conducts routine maintenance and assists in scheduling preventive maintenance.
• Addresses field service calls and customer concerns promptly and professionally.
• Completes required paperwork, including reports, in a timely manner.
• Maintains high levels of customer satisfaction.
• Collaborates with cross‑functional teams to improve product support strategies.
• Supports management in enhancing systems and processes.
• Offers application solutions and conducts in‑house testing.
• Provides technical support and manages customer requirements.
• Coaches R&D engineers and ensures efficient application work.
• Actively participates in company activities.
• Remains flexible in taking on additional project roles as needed.

Job Qualifications

• Bachelor’s degree or equivalent technical qualification in electrical or mechanical engineering, or in the physical sciences.
• At least 3–5 years of experience in the service and maintenance of electronics and semiconductor equipment.
• Working knowledge of Microsoft Office applications.
• Strong interpersonal skills, with solid analytical, problem‑solving, and negotiation abilities.
• Preferably residing in or near Clark, Pampanga.