Senior Technical Coach, SaaS AI & Automation

REALPAGE (PHILIPPINES), INC.; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO coverage

Dependent coverage

Retirement plan

Leave conversion

Life insurance

Paid time off

Company holidays

Wellness allowance

Tuition reimbursement

Learning opportunities

Career growth

Job summary

RealPage Philippines, Inc. is seeking a Senior Technical Coach to drive technical enablement and performance coaching for frontline agents supporting complex products like OneSite, Accounting, and CRM tools.

The role bridges Support, Product, Engineering, CX, WFM, and Training to mentor coaches, develop talent, reduce escalations, and leverage AI, automation, and coding solutions to improve KPIs and customer outcomes. Hybrid setup with on-site days.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent).
• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• 1+ year in coaching, training, or leadership role.
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools).
• Coaching and analytical skills; metrics-driven coaching experience.
• Minimum 2 years as Technical Coach or equivalent.
• Strong problem-solving and decision-making skills.
• Experience in Python, AI tools, automation, or scripting.

Responsibilities

• Provide technical and performance coaching focused on troubleshooting, FCR, AHT, CSAT, and career development.
• Mentor Technical Coaches and coach a small group of complex-product agents.
• Serve as an SME for complex RealPage products and lead advanced troubleshooting initiatives.
• Identify skill gaps, design learning paths, and deliver technical training programs.
• Analyze performance metrics to drive coaching strategies and process improvements.
• Lead escalation reduction efforts through root cause analysis and resolution quality improvements.
• Develop and promote AI, automation, SQL, Python, and agentic AI solutions to improve productivity and support outcomes.
• Support onboarding, upskilling, certifications, and continuous learning initiatives across teams.

Skills

Coaching

Analytical skills

Python

AI tools

Automation

SQL

Technical support

SaaS/ERP knowledge

Education

Bachelor’s degree in IT, Business, or related field

Tools

CRM tools

Job description

RealPage Philippines, Inc. is seeking a Senior Technical Coach to drive technical enablement and performance coaching for frontline agents supporting complex products like OneSite, Accounting, and CRM tools.

The role bridges Support, Product, Engineering, CX, WFM, and Training to mentor coaches, develop talent, reduce escalations, and leverage AI, automation, and coding solutions to improve KPIs and customer outcomes. Hybrid setup with on-site days.