Senior Technical Account Manager — Trading Platform

Broadridge; Metro Manila; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Broadridge is seeking a Technical Account Manager to be the main technical and operational partner for clients, ensuring successful delivery and ongoing optimization of the Tbricks trading platform and related solutions. The role combines technical expertise with service delivery, client relationship management, and issue resolution.

A background in trading technology, enterprise software, or capital markets is highly valued, along with strong communication skills and a drive to deliver

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 5+ years of experience in Technical Account Management, Customer Success, Professional Services, Technical Support, or similar.
• Strong experience with enterprise software, trading platforms, capital markets solutions, or fintech products.
• Experience supporting platforms such as Tbricks, OMS, EMS or front-office trading technologies is highly preferred.
• Strong understanding of software development, APIs, networking, and enterprise application environments.
• Proven ability to troubleshoot and resolve complex technical issues while managing multiple stakeholders.
• Experience managing enterprise client relationships and delivering high-quality service in tech/fintech/financial services.

Responsibilities

• Serve as the primary technical point of contact for assigned clients.
• Build and maintain strong client relationships, acting as trusted advisor and advocate.
• Ensure contracted service levels, KPIs, and customer expectations are met or exceeded.
• Lead regular service reviews, operational meetings, and customer status updates.
• Collaborate with clients to understand their technical requirements, business objectives, and evolving needs.
• Maintain in-depth knowledge of Tbricks products, workflows, and platform capabilities to support clients.
• Manage and troubleshoot complex technical issues, coordinating with Product, Engineering, and Support to drive timely resolution.
• Monitor service performance, identify risks, and propose improvements to enhance customer outcomes.
• Track, analyze, and report on customer success metrics and KPIs.
• Support project delivery by managing scope, timelines, dependencies, risks, and client communications.
• Partner with Sales, Product Management, and Engineering to provide client feedback and contribute to product enhancements.
• Identify opportunities for solution expansion, contract renewals, and additional business within existing accounts.
• Promote customer adoption, engagement, retention, and long-term success.
• Evaluate and recommend new technologies and processes that improve engagement and service delivery.
• Acts as a resource for colleagues with less experience.

Skills

Technical Account Mgmt

Client relationship

Enterprise software

Trading platforms

Project management

Technical troubleshooting

Education

Bachelor's degree in CS/Engineering/IT

Tools

Tbricks platform

OMS

EMS

Job description

Broadridge is seeking a Technical Account Manager to be the main technical and operational partner for clients, ensuring successful delivery and ongoing optimization of the Tbricks trading platform and related solutions. The role combines technical expertise with service delivery, client relationship management, and issue resolution.

A background in trading technology, enterprise software, or capital markets is highly valued, along with strong communication skills and a drive to deliver