Senior Systems Operator & Incident Response Lead

solaireresort; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

Solaire Resort in Parañaque, Philippines, is seeking a Senior Systems Operator to ensure the availability, performance, and compliance of our enterprise systems by monitoring data center applications, infrastructure, and network environments.

You will proactively detect and troubleshoot alerts, escalate issues, and lead major infrastructure incidents, working closely with IT Operations Management, Server Infrastructure Teams, and Application Support Teams.

Qualifications

• 2+ years of experience as a Systems Operator in a multi-system computer environment.
• Knowledge of UNIX/Linux and Windows operating systems.
• Experience with enterprise monitoring tools (SCOM, PRTG, SolarWinds, Dynatrace etc.).
• Experience in system monitoring, incident management, and data center operations.

Responsibilities

• Monitor enterprise applications, servers, infrastructure, and network systems.
• Detect, troubleshoot, and elevate system alerts and processing errors.
• Resolve hardware and software issues in accordance with SLAs.
• Manage and lead major infrastructure incidents.
• Monitor and perform file transfer operations.
• Maintain accurate records of incidents, processing exceptions, and service disruptions.
• Coordinate with vendors and service providers during equipment or circuit failures.
• Review open tickets and follow up with escalation groups until resolution.
• Prepare operational shift reports and conduct proper handovers between shifts.
• Manage the System Operator ticket queue.
• Generate and manage incident reports related to major infrastructure incidents.
• Act as Assistant Team Leader in the absence of IT Operations Management.
• Maintain operational documentation, logs, and support procedural compliance.

Skills

UNIX/Linux

Windows OS

Enterprise monitoring tools

Data center operations

Education

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field

Tools

SCOM

PRTG

SolarWinds

Dynatrace

Job description

Solaire Resort in Parañaque, Philippines, is seeking a Senior Systems Operator to ensure the availability, performance, and compliance of our enterprise systems by monitoring data center applications, infrastructure, and network environments.

You will proactively detect and troubleshoot alerts, escalate issues, and lead major infrastructure incidents, working closely with IT Operations Management, Server Infrastructure Teams, and Application Support Teams.