Senior Systems Engineer - MSP (Tier 3) | Remote Night Shift

Staffvirtual; Compostela; Remote; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, 监

Job summary

Staffvirtual is seeking a Tier 3 / Senior Systems Engineer with MSP experience to join their Cebu team on a remote night shift. The role requires ownership of complex Tier 2/3 escalations and strong troubleshooting across Microsoft 365, Entra ID, AD, Windows Server, Azure, and Intune, with IT support experience in MSP environments.

Ideal candidates will communicate effectively with US/Canadian clients, work well in a team, and take accountability for outcomes while maintaining a high level of

Qualifications

• 5+ years of IT support or systems engineering experience.
• MSP or multi-client support experience.
• Independent troubleshooting experience with Microsoft 365, Entra ID, Active Directory, Windows Server, Azure, and Intune/endpoint management.
• Troubleshooting experience with DNS / DHCP, VPNs, Firewalls, Routing/switching, Authentication/permissions, and Network/connectivity issues.
• Strong understanding of identity, MFA, endpoint security, patching, and Microsoft security controls.
• Can review an environment or configuration and identify risks, gaps, or likely problems.

Responsibilities

• Clear, fluent English communication with customers, technicians, and engineers.
• Own complex issues and resolve Tier 2/3 escalations independently.
• Troubleshoot and resolve issues across MS 365, Entra ID, AD, Windows Server, Azure, and Intune.
• Identify risks and root causes in customer environments and communicate findings clearly.

Skills

IT support

Systems engineering

MSP experience

Tier 2/3 escalations

Microsoft 365

Entra ID

Active Directory

Windows Server

Azure

Intune/endpoint management

DNS/DHCP

VPNs

Firewalls

Routing/Switching

Authentication/permissions

Network connectivity issues

Identity/MFA security

Job description

Staffvirtual is seeking a Tier 3 / Senior Systems Engineer with MSP experience to join their Cebu team on a remote night shift. The role requires ownership of complex Tier 2/3 escalations and strong troubleshooting across Microsoft 365, Entra ID, AD, Windows Server, Azure, and Intune, with IT support experience in MSP environments.

Ideal candidates will communicate effectively with US/Canadian clients, work well in a team, and take accountability for outcomes while maintaining a high level of