Remote Tier 2 Network Engineer - MSP/24x7

ScalableOS; Makati; Remote; PHP 700,000 - 1,100,000; Full time

Job summary

ScalableOS is seeking a Network Engineer Tier 2 to join our remote MSP team. The role handles after-hours tickets, performs overnight maintenance, and hands off to the US team each morning. You’ll work on Windows and Mac endpoints, Active Directory/Microsoft 365, and basic network tasks from a home-based setup.

Candidates should have 5+ years in IT help desk/NOC/RMM, strong communication, and MSP experience. Shift coverage may include evenings, weekends, and holidays to align with US time zones.

Qualifications

• At least 5 years of IT help desk experience (including NOC/RMM).
• Excellent verbal and written communication skills.
• Ability to troubleshoot Windows and Mac computers remotely.
• Experience in Microsoft Active Directory and Microsoft 365 / Entra ID.
• Microsoft 365 support including Exchange Online, Outlook, MFA.
• Basic network concepts: TCP/IP, switches, routers, DNS, DHCP.
• MSP experience strongly preferred; ConnectWise and Kaseya experience preferred.

Responsibilities

• Triaging and working tickets in an assigned queue.
• Answering occasional after-hours phone calls and emails for support requests; phone volume is low.
• Assist end users with password resets, account lockouts, MFA resets, Outlook and 365 issues.
• Work scheduled tickets remotely, including installs, config changes, remote diagnostics.
• Handle RMM and NOC alert tickets in Kaseya (offline devices, low disk space, failed services).
• Overnight maintenance: patching, reboots, firmware updates, Windows 11 upgrades.
• Basic network and connectivity troubleshooting.
• Enter time, notes, and next steps on every ticket.
• Escalate issues to manager queue during 8am-5pm PST window.
• Escalate customer questions outside scope to Service Manager.
• Handoff at shift changes for continuity.

Skills

Verbal communication

Written communication

Troubleshooting Windows

Troubleshooting Mac

Active Directory / Entra ID

Microsoft 365 / Exchange Online

MFA

Networking basics (TCP/IP, DNS, DHCP)

MSP experience

ConnectWise experience

Kaseya experience

RMM tools

Shift work / After-hours support

Education

CompTIA A+

CompTIA Network+

Microsoft 365 certifications

Tools

Kaseya

ConnectWise

RMM tools

Job description

ScalableOS is seeking a Network Engineer Tier 2 to join our remote MSP team. The role handles after-hours tickets, performs overnight maintenance, and hands off to the US team each morning. You’ll work on Windows and Mac endpoints, Active Directory/Microsoft 365, and basic network tasks from a home-based setup.

Candidates should have 5+ years in IT help desk/NOC/RMM, strong communication, and MSP experience. Shift coverage may include evenings, weekends, and holidays to align with US time zones.