Remote Tier 2 Network Engineer - After-Hours MSP

SCALABLE OS CORP.; Makati; Remote; PHP 500,000 - 800,000; Full time

Job summary

SCALABLE OS CORP. is seeking a Network Engineer Tier 2 to support the Client’s 24/7 MSP operations from the Philippines. The role focuses on backlog tickets, OS updates, network work, and remote diagnostics with shift handoffs to the US team.

Responsibilities include triaging tickets, occasional after-hours calls, password resets, MFA, and Windows 11 upgrades, while documenting work and enabling smooth escalation.

Qualifications

• 5+ years IT help desk/NOC/RMM experience.
• Strong verbal and written communication.
• Remote OS troubleshooting for Windows and Mac.
• MSP experience preferred; other IT support considered.
• Experience with Active Directory and Microsoft 365.

Responsibilities

• Triaging and handling tickets in queue.
• Respond to after-hours calls and emails.
• Assist with password resets, MFA, Outlook and M365 issues.
• Remote installs, configuration changes, and remote diagnostics.
• Handle RMM/NOC alerts in Kaseya.
• Overnight maintenance and shift handoff with clear next steps.

Skills

Excellent communication

Remote Windows/mac troubleshooting

Team collaboration

Customer service

Time management

Education

NOC/RMM experience

Tools

ConnectWise

Kaseya

RMM tools

Microsoft 365 admin

Job description

SCALABLE OS CORP. is seeking a Network Engineer Tier 2 to support the Client’s 24/7 MSP operations from the Philippines. The role focuses on backlog tickets, OS updates, network work, and remote diagnostics with shift handoffs to the US team.

Responsibilities include triaging tickets, occasional after-hours calls, password resets, MFA, and Windows 11 upgrades, while documenting work and enabling smooth escalation.