Senior MSP Systems Engineer – Azure, Entra ID & Networking

Benchmark 365; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Benchmark 365 in Cebu City is seeking a hands‑on senior MSP engineer to independently own complex escalations across Microsoft 365, Entra ID, networking and endpoints. You’ll lead significant technical change and elevate the capability of engineers around you.

You will work across customer environments on behalf of MSP partners, tackling difficult problems and serving as the go‑to expert when others can’t find the answer. This is an office‑based role requiring local presence in Cebu.

Qualifications

• Recent hands-on experience in an MSP, IT services or multi‑customer environment.
• 5+ years of systems, infrastructure or cloud engineering experience, including time as the final escalation point.
• Advanced troubleshooting and root‑cause analysis skills.
• Strong Microsoft 365, Entra ID, Windows Server, Active Directory, Group Policy, DNS and DHCP skills.
• Solid networking knowledge across TCP/IP, VLANs, routing, switching, firewalls and VPNs.
• Hands‑on delivery of migrations, implementations or significant infrastructure change.
• Clear professional English and the ability to explain technical impact, risk and options.
• The ability to work consistently from our Cebu office.

Responsibilities

• Own complex incidents end to end as the final technical escalation point.
• Diagnose issues across Microsoft 365, Entra ID, Windows Server, Active Directory, endpoints, networks, firewalls, VPNs, virtualisation and backup.
• Lead technical responses to business‑critical and security incidents.
• Manage vendor support cases while retaining ownership of the outcome.
• Take technical ownership of migrations, implementations, upgrades and remediation projects.
• Present options and recommendations where decisions involve commercial considerations or risk.
• Coach L1 and L2 engineers through peer review, knowledge transfer and runbooks.

Skills

Microsoft 365

Entra ID

Windows Server

Active Directory

Networking

Troubleshooting

Professional English

Incident management

Root-cause analysis

Cebu office presence

Tools

Intune

Defender

PowerShell

Job description

Benchmark 365 in Cebu City is seeking a hands‑on senior MSP engineer to independently own complex escalations across Microsoft 365, Entra ID, networking and endpoints. You’ll lead significant technical change and elevate the capability of engineers around you.

You will work across customer environments on behalf of MSP partners, tackling difficult problems and serving as the go‑to expert when others can’t find the answer. This is an office‑based role requiring local presence in Cebu.