Senior Systems Engineer: Enterprise Messaging & AI-Driven Ops

Boehringer Ingelheim GmbH; Muntinlupa; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Boehringer Ingelheim seeks a Principal Systems Engineer to lead delivery and support of secure, scalable messaging services in a global environment. You will drive AI-enabled operations, automation, and incident response to improve reliability and user experience across cloud, hybrid and on‑premises environments.

You will design, implement and optimize Exchange Online, Defender and related mail infrastructure, while delivering data-driven insights and proactive service improvements.

Qualifications

• Strong experience supporting enterprise messaging in a globally distributed environment.
• Ability to perform System Lead or SME responsibilities.
• Understanding of data management, generative AI or intelligent operations.
• Analytical, troubleshooting, documentation, and stakeholder-management skills.

Responsibilities

• Provide expert-level administration and support for Exchange Online and Defender.
• Design and optimize enterprise email architecture across cloud, hybrid, and on‑premises.
• Manage mail routing, connectors, gateways, and SMTP relay infrastructure.
• Configure DNS, SPF, DKIM, DMARC, MTA-STS and TLS reporting.
• Ensure secure mail transport, encryption, anti‑phishing and incident response.
• Support mailboxes, distribution groups and mail-enabled objects.
• Monitor service health, performance and operational analytics.
• Develop automation, orchestration and self-healing workflows.
• Create AI-assisted incident triage and knowledge-retrieval capabilities.

Skills

Exchange Online

Microsoft Defender

Email security

DNS & DMARC

SMTP relay

Automation

AI-assisted operations

Incident response

Operational analytics

Service monitoring

Tools

Exchange Online

Microsoft Defender

DNS management

MTA-STS

TLS reporting

Mail routing

Job description

Boehringer Ingelheim seeks a Principal Systems Engineer to lead delivery and support of secure, scalable messaging services in a global environment. You will drive AI-enabled operations, automation, and incident response to improve reliability and user experience across cloud, hybrid and on‑premises environments.

You will design, implement and optimize Exchange Online, Defender and related mail infrastructure, while delivering data-driven insights and proactive service improvements.