Senior Messaging Engineer - AI-Driven Ops & Secure Email

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Senior Systems Engineer to lead delivery and support of secure, scalable messaging solutions across a global environment. You will drive data-driven, automated, and AI-enabled operations to enhance reliability and user experience.

Responsibilities include Exchange Online and Defender administration, email architecture optimization, and development of AI-assisted capabilities for incident triage and operational reporting.

Qualifications

• Experience supporting enterprise messaging in a global environment.
• Ability to perform System Lead or SME responsibilities.
• Understanding of data management, generative AI, and AI agents.
• Strong analytical, troubleshooting, documentation and stakeholder-management skills.

Responsibilities

• Provide expert-level administration and support for Exchange Online and Defender.
• Design, manage and optimize enterprise email architecture across cloud/hybrid/on-prem environments.
• Manage mail routing, connectors, gateways and SMTP relay infrastructure.
• Configure DNS/email authentication (SPF, DKIM, DMARC, MTA-STS).
• Secure mail transport, encryption, anti-phishing, threat protection and incident response.
• Support mailboxes, distribution groups, and mail-enabled objects.
• Assist client connectivity, calendaring and critical notifications.
• Monitor service health, performance, and analytics; use dashboards for reliability.
• Identify repetitive work and implement automation and self-healing workflows.
• Develop AI-assisted incident triage and knowledge-management capabilities.
• Measure outcomes like reduced manual effort and faster resolutions.

Skills

Enterprise messaging

System lead

AI concepts

Stakeholder mgmt

Troubleshooting

Documentation

Communication

Tools

Exchange Online

Microsoft Defender

DNS/SPF/DKIM/DMARC

Automation scripting

APIs

Job description

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Senior Systems Engineer to lead delivery and support of secure, scalable messaging solutions across a global environment. You will drive data-driven, automated, and AI-enabled operations to enhance reliability and user experience.

Responsibilities include Exchange Online and Defender administration, email architecture optimization, and development of AI-assisted capabilities for incident triage and operational reporting.