Principal Systems Engineer - AI Messaging & Automation

Boehringer Ingelheim GmbH

Philippines

Hybrid

PHP 1,800,000 - 2,400,000

Full time

9 days ago

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Job summary

Boehringer Ingelheim GmbH in the Philippines is seeking a Principal Systems Engineer to lead enterprise messaging delivery, optimization and AI-enabled operations in a global environment. You will drive secure, scalable, and reliable messaging services with data-driven automation, enhancing service performance and user experience across regions.

The role emphasizes expert administration of Exchange Online and Defender, design across cloud/hybrid/on-prem, and proactive incident response with

Qualifications

Experience in enterprise messaging in globally distributed environments.
Ability to perform System Lead, System Lead Delegate or SME responsibilities.
Understanding of data management and AI-enabled operations.
Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.

Responsibilities

Provide expert-level administration for Exchange Online and Defender.
Design, manage, and optimize enterprise email architecture across cloud, hybrid, and on-premises.
Manage mail routing, transport, connectors, gateways and SMTP relay infrastructure.
Manage DNS and domain configurations, including SPF, DKIM, DMARC, MTA-STS, TLS reporting.
Secure mail transport, encryption, anti-phishing, anti-spoofing, threat protection and incident response.
Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled objects.
Support client connectivity, mobile messaging, calendaring, notifications, and integrations.
Monitor service health, tracing, capacity, performance, reporting and analytics.
Use dashboards and indicators to improve reliability and decision making.
Identify repetitive work and implement automation, orchestration and self-healing workflows.
Develop AI-assisted capabilities for incident triage, knowledge retrieval and root-cause analysis.