Principal Systems Engineer - Messaging Expert

Boehringer Ingelheim GmbH; Muntinlupa; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Boehringer Ingelheim seeks a Principal Systems Engineer to lead delivery and support of secure, scalable messaging services in a global environment. You will drive AI-enabled operations, automation, and incident response to improve reliability and user experience across cloud, hybrid and on‑premises environments.

You will design, implement and optimize Exchange Online, Defender and related mail infrastructure, while delivering data-driven insights and proactive service improvements.

Qualifications

• Strong experience supporting enterprise messaging in a globally distributed environment.
• Ability to perform System Lead or SME responsibilities.
• Understanding of data management, generative AI or intelligent operations.
• Analytical, troubleshooting, documentation, and stakeholder-management skills.

Responsibilities

• Provide expert-level administration and support for Exchange Online and Defender.
• Design and optimize enterprise email architecture across cloud, hybrid, and on‑premises.
• Manage mail routing, connectors, gateways, and SMTP relay infrastructure.
• Configure DNS, SPF, DKIM, DMARC, MTA-STS and TLS reporting.
• Ensure secure mail transport, encryption, anti‑phishing and incident response.
• Support mailboxes, distribution groups and mail-enabled objects.
• Monitor service health, performance and operational analytics.
• Develop automation, orchestration and self-healing workflows.
• Create AI-assisted incident triage and knowledge-retrieval capabilities.

Skills

Exchange Online

Microsoft Defender

Email security

DNS & DMARC

SMTP relay

Automation

AI-assisted operations

Incident response

Operational analytics

Service monitoring

Tools

Exchange Online

Microsoft Defender

DNS management

MTA-STS

TLS reporting

Mail routing

Job description

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Principal Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.

Duties and Responsibilities

• Provide expert-level administration and support for Exchange Online and Microsoft Defender.
• Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments.
• Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure
• Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting.
• Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response.
• Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects.
• Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations.
• Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics
• Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making.
• Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows.
• Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting.
• Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience.

Requirements:

• Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment.
• Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities.
• Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases.
• Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.

Desired Skills & Qualifications

• Solid knowledge of mail flow, messaging security, identity and directory dependencies, DNS, encryption and service monitoring.
• Experience with scripting, APIs, workflow automation, operational analytics and continuous process improvement.
• Fluent professional English and the ability to collaborate effectively across regions, cultures and time zones.
• Experience in regulated or security-sensitive enterprise environments.
• Experience designing operational dashboards, automated remediation or knowledge-management solutions.
• Relevant certifications or formal training in messaging, cloud infrastructure, security, automation, data or AI.