Senior Support & Systems Engineer - Remote (Level 2/3)

Zella Technologies, LLC; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Zella Technologies is seeking a remote Support & Systems Engineer (Level 2/3) to support customers, operations, and infrastructure. The role combines advanced technical support, systems administration, virtualization, cloud migrations, identity management, and VoIP/network services.

The engineer will own Level 2/3 tickets, investigate complex issues, lead migrations, maintain service quality, and improve support operations.

Qualifications

• Hands-on experience in Level 2/3 technical support for MSP/ISP environments.
• Comfortable troubleshooting Windows, Linux, networking, VoIP, and security issues.
• Experience planning migrations, cloud projects, and system upgrades.
• Strong communication and ownership of issues through resolution.

Responsibilities

• Own and resolve escalated Level 2/3 tickets for multiple customers.
• Administer Windows Server and Linux systems; monitor performance and health.
• Plan and execute infrastructure migrations and cloud projects with testing and rollback plans.
• Maintain documentation and coordinate with teams and vendors as needed.
• Support VoIP, telecom, and network services including troubleshooting and QoS.

Skills

Windows & Linux troubleshooting

Network troubleshooting

VoIP & Unified Communications

Cybersecurity fundamentals

Automation & scripting

Virtualization

Cloud platforms

Identity management

Tools

MikroTik

Juniper

Hyper-V

VMware

Proxmox

Veeam

Job description

Zella Technologies is seeking a remote Support & Systems Engineer (Level 2/3) to support customers, operations, and infrastructure. The role combines advanced technical support, systems administration, virtualization, cloud migrations, identity management, and VoIP/network services.

The engineer will own Level 2/3 tickets, investigate complex issues, lead migrations, maintain service quality, and improve support operations.