Remote Tier 3 Escalation Engineer

AbroadWorks, Inc.; Philippines; Remote; PHP 1,058,000 - 1,147,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation days

Annual raise

Paid breaks

Job summary

AbroadWorks, Inc. is seeking an experienced Tier 3 Technical Support Specialist to be the highest level of escalation for complex infrastructure, networking, cloud, OS, and enterprise apps. This fully remote role supports a global environment from the Philippines, with a Monday–Friday schedule aligned to EST.

You will drive root cause analyses, implement long-term fixes, and mentor Tier 1/2 engineers while maintaining security and compliance across Azure, M365, AD, and virtualization platforms.

Qualifications

• Minimum of 5 years in technical support or IT service delivery.
• Expert-level knowledge of Windows, macOS, Linux and server administration.
• Strong scripting and automation skills with PowerShell, Python, or Bash.

Responsibilities

• Escalate complex issues as Tier 3 engineering.
• Lead root cause analysis and problem management initiatives.
• Design, implement, and optimize on‑premises, cloud, and hybrid infra.
• Develop automation scripts to eliminate repetitive tasks.

Skills

Windows administration

Azure & Entra ID

Microsoft 365 admin

Networking (VPNs, SD-WAN)

Scripting (PowerShell, Python, Bash)

ITIL problem management

Active Directory / DNS / DHCP

VMware vSphere / Hyper-V

Endpoint security / Zero Trust

Tools

Kaseya

Datto

Autotask

Job description

AbroadWorks, Inc. is seeking an experienced Tier 3 Technical Support Specialist to be the highest level of escalation for complex infrastructure, networking, cloud, OS, and enterprise apps. This fully remote role supports a global environment from the Philippines, with a Monday–Friday schedule aligned to EST.

You will drive root cause analyses, implement long-term fixes, and mentor Tier 1/2 engineers while maintaining security and compliance across Azure, M365, AD, and virtualization platforms.