Senior Supply Chain & Customer Service Lead

Par Excellence Search Consulting Inc; Polomolok; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Par Excellence Search Consulting Inc. seeks an experienced Supply Chain Customer Service Superintendent to act as a key liaison between markets and internal supply chain teams.

You will manage end-to-end sales order execution, coordinate shipment commitments, monitor inventory, and resolve customer issues to prevent disruption. You will collaborate with Production Planning, QA, Warehousing, Logistics, Packaging, and commercial teams to fulfill orders accurately and efficiently, identify

Qualifications

• Bachelor's or Master's Degree in Supply Chain Management, Logistics, Industrial Engineering, Project Management, Business Administration, Operations Research, Engineering, Management, or a related field.
• 3-5 years of relevant experience in Supply Chain, Customer Service, Logistics, Operations, or related functions.
• Hands-on experience in Sales Order Management, shipment coordination, inventory management, or supply chain operations.
• Experience working with SAP or other ERP systems; knowledge of MRP and production planning is an advantage.

Responsibilities

• Review and process Sales Orders (SOs) in SAP, ensuring customer requirements are properly captured and executed.
• Monitor SO progress from production through shipment and address delays and issues.
• Prepare priority shipment lists and volume requirements based on open orders.
• Coordinate with Packaging, Shipping Planning, QA, Warehousing, and Logistics teams to ensure timely order completion.
• Support stuffing and shipping plans, container projections, vessel space allocation, and container repositioning requirements.
• Accurately identify and document loss reasons for shipment delays and shortfalls.
• Monitor key supply chain indicators (PSA, OTIF, CRF).
• Serve as primary contact for market inquiries and concerns relating to products and shipments.
• Provide timely updates on Sales Orders, shipment status, open issues, and recovery actions.

Skills

Sales Order Management

Shipment coordination

Inventory management

Supply chain fundamentals

Analytical thinking

Education

Bachelor's or Master's Degree in SCM/Logistics/Engineering

Tools

SAP

Job description

Par Excellence Search Consulting Inc. seeks an experienced Supply Chain Customer Service Superintendent to act as a key liaison between markets and internal supply chain teams.

You will manage end-to-end sales order execution, coordinate shipment commitments, monitor inventory, and resolve customer issues to prevent disruption. You will collaborate with Production Planning, QA, Warehousing, Logistics, Packaging, and commercial teams to fulfill orders accurately and efficiently, identify