Senior Success Engineer: Platform Automation & Impact

Acquire Intelligence; Pasig; On-site; PHP 450,000 - 650,000; Full time

Job summary

Acquire Intelligence is seeking a driven professional to guide clients through discovery, process optimization, and implementation across our global outsourcing services. You will document requirements, design specifications, and provide tailored training both remotely and on-site to ensure successful adoption.

In this role you will collaborate with Product Development, Data Services and Analytics, manage client expectations, and deliver clear communication and project artifacts to multiple

Qualifications

• Lead discovery sessions to map current and target business processes.
• Advise clients on optimizing platforms via workflow guidance and automation opportunities.
• Provide high-quality documentation of requirements and design specifications.
• Deliver tailored training sessions remotely and on-site.
• Collaborate with Product Development, Data Services and Analytics teams.
• Communicate clearly and manage client expectations and escalations.

Responsibilities

• Lead discovery sessions to understand as-is and to-be processes.
• Identify opportunities for automation and integration.
• Create detailed technical documentation and unit-test plans.
• Support customer status calls and coordinate with internal teams.

Skills

Discovery sessions

Requirements gathering

Documentation

Training delivery

Stakeholder management

Communication

Tools

Power BI

SAP

Cognos

Crystal Reports

Adobe

InRule

Job description

Acquire Intelligence is seeking a driven professional to guide clients through discovery, process optimization, and implementation across our global outsourcing services. You will document requirements, design specifications, and provide tailored training both remotely and on-site to ensure successful adoption.

In this role you will collaborate with Product Development, Data Services and Analytics, manage client expectations, and deliver clear communication and project artifacts to multiple