Enterprise SaaS Customer Success Strategist

Acquire Intelligence; Pasig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Acquire Intelligence, a global outsourcer for contact center and back-office services, seeks a senior Customer Success professional to manage enterprise software clients across onboarding, adoption, renewals, and escalations. You will collaborate with Success Consultants to drive usage, retention, and expansion, while mapping stakeholders and shaping growth strategies.

Ideal candidates bring 5+ years in customer-facing roles within enterprise software, strong relationship-building skills, and

Qualifications

• 5+ years of experience in a customer-facing role in enterprise software.
• Familiar with MS Office and/or Google Suite.
• Ability to manage 20-30 enterprise software clients.
• Ability to build senior-level relationships.

Responsibilities

• Maintain good customer health of client book.
• Execute ongoing adoption improvements across customers (Onboarding, Web training, Email Campaigns).
• Manage client renewals and schedule stewardship meetings as appropriate.
• Maintain regular contact with key decision makers and stakeholders.

Skills

Customer facing

Enterprise software

Relationship building

Remote communication

Stakeholder management

Analytical mindset

Communication clarity

Decision making

Insurance/SaaS knowledge

Tools

MS Office

Google Suite

Job description

Acquire Intelligence, a global outsourcer for contact center and back-office services, seeks a senior Customer Success professional to manage enterprise software clients across onboarding, adoption, renewals, and escalations. You will collaborate with Success Consultants to drive usage, retention, and expansion, while mapping stakeholders and shaping growth strategies.

Ideal candidates bring 5+ years in customer-facing roles within enterprise software, strong relationship-building skills, and