Senior Success Engineer

Acquire Intelligence; Pasig; On-site; PHP 450,000 - 650,000; Full time

Job summary

Acquire Intelligence is seeking a driven professional to guide clients through discovery, process optimization, and implementation across our global outsourcing services. You will document requirements, design specifications, and provide tailored training both remotely and on-site to ensure successful adoption.

In this role you will collaborate with Product Development, Data Services and Analytics, manage client expectations, and deliver clear communication and project artifacts to multiple

Qualifications

• Lead discovery sessions to map current and target business processes.
• Advise clients on optimizing platforms via workflow guidance and automation opportunities.
• Provide high-quality documentation of requirements and design specifications.
• Deliver tailored training sessions remotely and on-site.
• Collaborate with Product Development, Data Services and Analytics teams.
• Communicate clearly and manage client expectations and escalations.

Responsibilities

• Lead discovery sessions to understand as-is and to-be processes.
• Identify opportunities for automation and integration.
• Create detailed technical documentation and unit-test plans.
• Support customer status calls and coordinate with internal teams.

Skills

Discovery sessions

Requirements gathering

Documentation

Training delivery

Stakeholder management

Communication

Tools

Power BI

SAP

Cognos

Crystal Reports

Adobe

InRule

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A Glimpse into Your New Role

To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Lead discovery sessions to understand the existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
• Work closely and successfully with other departments including Product Development, Data Services and Analytics.
• Produce deliverables on one of Riskonnect’s primary platforms including configuration and workflows, detailed technical documentation, and unit test plans.
• Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
• Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for both the client and internal personnel.
• Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.

Join the A-Team and experience the A-Life!