Senior Store Operations Manager

Educar Shared Services Inc.; Parañaque; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Educar Shared Services Inc. seeks a Senior Store Operations Manager to steer operations across multiple branches, optimizing sales, profitability, and customer experience. You will coach Store Managers, ensure standards, and lead cost-control initiatives while collaborating with HR, Finance, Marketing, and Supply Chain.

The role requires strong leadership, analytical skills, and travel between branches, with weekend/holiday availability as needed.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or related field.
• 6–10 years experience in F&B, retail, hospitality, or related operations with managerial experience.
• Experience managing multiple branches or multi-unit operations.
• Strong background in sales, cost control, inventory, manpower planning, and operations management.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Willing to travel between branches and work on weekends/holidays as required.

Responsibilities

• Oversee day-to-day operations and performance of multiple branches.
• Drive sales achievement, profitability, and operational efficiency.
• Monitor labor costs, inventory, wastage, and other operating expenses.
• Develop and implement action plans to address gaps and improve performance.
• Lead, coach, and develop Store Managers and Supervisors.
• Ensure adherence to service, quality, cleanliness, and standards.
• Conduct regular branch visits and operational audits.
• Review reports and provide recommendations to management.
• Handle manpower planning, scheduling, recruitment, training, and development.
• Ensure compliance with policies, food safety, sanitation, health and safety.
• Address escalated customer and operational concerns.
• Collaborate with HR, Finance, Marketing, and Supply Chain as needed.
• Support new branch openings and other initiatives.
• Identify opportunities for process improvement, cost reduction, and productivity.
• Prepare regular operational reports and updates for management.

Skills

Store operations

Leadership

Sales optimization

Cost control

People development

Data analysis

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Bachelor's degree in Operations Management

Job description

We are looking for an experienced Senior Store Operations Manager who will oversee the overall operations and performance of multiple branches. The role will be responsible for driving operational excellence, sales performance, profitability, customer experience, and people development while ensuring consistent implementation of company standards and policies.

Key Responsibilities

• Oversee the day-to-day operations and performance of multiple branches.

• Drive sales achievement, profitability, and operational efficiency.

• Monitor labor costs, inventory, wastage, and other operating expenses.

• Develop and implement action plans to address operational gaps and improve business performance.

• Lead, coach, and develop Store Managers and Supervisors.

• Ensure consistent implementation of service, quality, cleanliness, and operational standards.

• Conduct regular branch visits and operational audits.

• Review operational reports and provide recommendations to management.

• Ensure proper manpower planning, scheduling, recruitment, training, and employee development.

• Ensure compliance with company policies, food safety, sanitation, health, and safety standards.

• Handle escalated customer and operational concerns.

• Work closely with HR, Finance, Marketing, Supply Chain, and other departments to support business requirements.

• Support new branch openings, renovations, and other operational initiatives.

• Identify opportunities for process improvement, cost reduction, and productivity enhancement.

• Prepare regular operational reports and updates for management.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.

• At least 6–10 years of experience in F&B, retail, hospitality, or related operations, with managerial experience.

• Experience handling multiple branches or multi-unit operations.

• Strong background in sales, cost control, inventory, manpower planning, and operations management.

• Excellent leadership, communication, analytical, and problem-solving skills.

• Strong business acumen and people-management capabilities.

• Willing to travel between branches and work on weekends/holidays as required.