Restaurant Operations Manager (Senior)

PM Consulting; Mandaluyong; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

PM Consulting is seeking a Senior Operations Manager to lead multi-store restaurant operations across Metro Manila, including New Store Openings (NSO). The role emphasizes BOH/kitchen operations, food safety, and brand standard execution.

You will drive profitability, monitor labor and food costs, and develop Operations Managers and Store Leaders. This is an on-site role requiring 10+ years in high-volume casual dining with NSO experience.

Qualifications

• 10+ years of experience in restaurant operations leadership.
• Strong background in high-volume casual dining operations.
• Proven experience handling both restaurant operations and New Store Openings (NSO).
• Strong expertise in Back-of-House (BOH) and kitchen operations.
• Knowledgeable in food safety, inventory management, and operational systems.
• Strong leadership, people management, and operational execution skills.

Responsibilities

• Oversee day-to-day restaurant operations across multiple store locations.
• Lead and support New Store Openings (NSO), ensuring launch execution.
• Ensure operational readiness and compliance with brand standards across branches.
• Drive sales growth, profitability, and efficiency across stores.
• Monitor labor productivity, food cost, inventory, and store performance.
• Implement strategies to improve operational effectiveness and results.
• Ensure strict compliance with food quality, sanitation, and safety standards.
• Maintain consistency in BOH execution, inventory management, and discipline.
• Conduct operational audits and corrective actions.
• Lead, coach, and develop Operations Managers and Store Leaders.
• Promote high-performance culture with accountability and leadership support.
• Coordinate staffing, training, supply, and quality initiatives with HR, QA, and Training.

Skills

Leadership

People management

Operations management

NSO experience

BOH operations

Job description

About the job Restaurant Operations Manager (Senior)

Senior Operations Manager

Job Summary
The Senior Operations Manager is responsible for leading and overseeing multi-store restaurant operations, including New Store Openings (NSO), to ensure strong operational performance, profitability, food quality, and exceptional guest experience. This role is highly focused on Back-of-House (BOH) operations, kitchen management, food safety, and operational discipline to ensure consistent execution of brand standards across all stores.

Key Responsibilities

Restaurant Operations & Store Expansion

• Oversee day-to-day restaurant operations across multiple store locations.
• Lead and support New Store Openings (NSO), ensuring smooth operational setup and launch execution.
• Ensure operational readiness and compliance with company standards across all branches.

Operational Performance & Profitability

• Drive sales growth, profitability, and operational efficiency across assigned stores.
• Monitor key business metrics including labor productivity, food cost, inventory, and overall store performance.
• Implement strategies to improve operational effectiveness and maximize business results.

BOH Operations & Food Safety

• Ensure strict compliance with food quality, kitchen operations, sanitation, and food safety standards.
• Maintain consistency in BOH execution, inventory management, and operational discipline.
• Conduct regular operational audits and corrective action implementation.

Leadership & Team Development

• Lead, coach, and develop Operations Managers and Store Leaders.
• Promote high-performance culture through coaching, accountability, and leadership support.
• Ensure operational teams are aligned with company goals and service standards.

Cross-Functional Collaboration

• Work closely with HR, QA, Supply Chain, and Training teams to support operational requirements.
• Coordinate staffing, training, supply availability, and quality initiatives across stores.
• Ensure alignment between operational execution and business objectives.

Requirements

• At least 10+ years of experience in restaurant operations leadership.
• Strong background in high-volume casual dining operations.
• Proven experience handling both restaurant operations and New Store Openings (NSO).
• Strong expertise in Back-of-House (BOH) and kitchen operations.
• Knowledgeable in food safety, inventory management, and operational systems.
• Strong leadership, people management, and operational execution skills.
• 15 VL / 15 SL
• Annual Performance Bonus (up to 2x Basic Salary)