Senior SRE Lead: Platform Reliability & Automation

Quality Ai; Hinoba-an; On-site; PHP 2,653,000 - 4,642,000; Full time

Job summary

QualityAI is seeking a hands-on SRE Lead to own reliability across the NewLeaf Azure application platform, covering websites, APIs, and integrations.

You will drive incident management, self-healing automation, on-call readiness, and operational reporting to build a resilient product ecosystem.

You will collaborate with engineering, platform, and product teams to reduce operational risk, enforce runbooks, and raise overall reliability maturity.

Qualifications

• Hands-on SRE leader with ownership of production systems.
• Strong incident management including postmortem rigor.
• Observability across logs, metrics, traces, dashboards and alerts.
• Ability to build or influence automation for detection, triage and remediation.
• Experience shaping on-call practices and escalation paths.
• Comfort operating across services, integrations, async processing, and releases.
• Clear communication translating risk into operational language.
• Ability to coach engineers and raise team maturity.

Responsibilities

• Define the reliability strategy for the NewLeaf platform aligned with business priorities.
• Own incident detection, triage, escalation, communication and post-incident follow-through.
• Build operational dashboards showing service health, user impact and reliability trends.
• Design self-healing and auto-remediation workflows for recurring failures.
• Create and maintain runbooks, playbooks and a living reliability rulebook.
• Design and support a sustainable on-call rotation model for engineering teams.
• Drive root-cause analysis and convert recurring issues into permanent fixes or automation.
• Partner with application, integration and platform teams to reduce operational risk.

Skills

Ownership of production systems

Incident management

Observability

Automation

On-call practices

Release workflows

Clear communication

Coaching engineers

Education

Bachelor’s degree in Computer Science or related

Tools

Azure

Azure Monitor

App Insights

Log Analytics

Terraform/Bicep

Job description

QualityAI is seeking a hands-on SRE Lead to own reliability across the NewLeaf Azure application platform, covering websites, APIs, and integrations.

You will drive incident management, self-healing automation, on-call readiness, and operational reporting to build a resilient product ecosystem.

You will collaborate with engineering, platform, and product teams to reduce operational risk, enforce runbooks, and raise overall reliability maturity.