SRE Manager

Quality Ai; Hinoba-an; On-site; PHP 2,653,000 - 4,642,000; Full time

Job summary

QualityAI is seeking a hands-on SRE Lead to own reliability across the NewLeaf Azure application platform, covering websites, APIs, and integrations.

You will drive incident management, self-healing automation, on-call readiness, and operational reporting to build a resilient product ecosystem.

You will collaborate with engineering, platform, and product teams to reduce operational risk, enforce runbooks, and raise overall reliability maturity.

Qualifications

• Hands-on SRE leader with ownership of production systems.
• Strong incident management including postmortem rigor.
• Observability across logs, metrics, traces, dashboards and alerts.
• Ability to build or influence automation for detection, triage and remediation.
• Experience shaping on-call practices and escalation paths.
• Comfort operating across services, integrations, async processing, and releases.
• Clear communication translating risk into operational language.
• Ability to coach engineers and raise team maturity.

Responsibilities

• Define the reliability strategy for the NewLeaf platform aligned with business priorities.
• Own incident detection, triage, escalation, communication and post-incident follow-through.
• Build operational dashboards showing service health, user impact and reliability trends.
• Design self-healing and auto-remediation workflows for recurring failures.
• Create and maintain runbooks, playbooks and a living reliability rulebook.
• Design and support a sustainable on-call rotation model for engineering teams.
• Drive root-cause analysis and convert recurring issues into permanent fixes or automation.
• Partner with application, integration and platform teams to reduce operational risk.

Skills

Ownership of production systems

Incident management

Observability

Automation

On-call practices

Release workflows

Clear communication

Coaching engineers

Education

Bachelor’s degree in Computer Science or related

Tools

Azure

Azure Monitor

App Insights

Log Analytics

Terraform/Bicep

Job description

SRE Manager

Date: 4 Sept 2026 Company: QualityAI Country/Region: IN

SRE Lead, Platform Reliability and OperationsNewLeaf Azure application platform

This is the role specification for a senior reliability leader who can combine SRE discipline, platform operations, and automation-first thinking across the NewLeaf Azure application estate.

Role Summary

• We are hiring a hands-on SRE Lead to own reliability across the full NewLeaf application platform on Azure.


• This role covers customer-facing websites, backend services, APIs, integrations, event-driven workflows, observability, incident management, self-healing automation, on-call operations, and operational reporting.


• The goal is to build a resilient operating model for the entire product ecosystem, not just the underlying cloud infrastructure.

What \"Platform\" Means Here

• Public and internal websites


• Backend services and APIs


• Azure-hosted application workloads


• Integrations and event processing


• Monitoring, alerting, dashboards, and reporting


• Incident response, postmortems, and reliability improvements


• Runbooks, operational standards, and self-healing automation


• On-call rotation design and engineering readiness

Primary Responsibilities

• Define the reliability strategy for the NewLeaf platform and keep it aligned with business priorities.


• Own incident detection, triage, escalation, communication, and post-incident follow-through.


• Build operational dashboards that show service health, user impact, and reliability trends.


• Design self-healing and auto-remediation workflows for recurring failure modes.


• Create and maintain runbooks, playbooks, and a living reliability rulebook.


• Design and support a sustainable on-call rotation model for engineering teams.


• Drive root-cause analysis and convert recurring issues into permanent fixes or automation.


• Partner with application, integration, and platform teams to reduce operational risk across boundaries.

Required Skill Set

• Strong SRE or platform engineering background with direct ownership of production systems.


• Deep incident management experience, including severity classification, incident command, and postmortem rigor.


• Practical observability expertise across logs, metrics, traces, dashboards, alerting, and service health reporting.


• Ability to build or influence automation for detection, triage, remediation, and follow-up tasks.


• Experience shaping on-call practices, escalation paths, and team readiness.


• Comfort operating across application services, integrations, asynchronous processing, and release workflows.


• Clear communication skills for translating technical risk into operational and executive language.


• Ability to coach engineers and raise the maturity of a team without creating unnecessary process overhead.

Azure and Platform Stack Familiarity

• Microsoft Azure operations and governance.


• Azure Monitor, Application Insights, and Log Analytics.


• Azure Service Bus, Event Grid, Event Hub, and timer-driven/background processing patterns.


• Azure Functions, App Service, and other cloud-hosted application runtimes.


• Key Vault, Storage, and identity-aware service configuration.


• CI/CD pipelines and safe deployment practices, including release validation and rollback readiness.


• Infrastructure-as-code tooling such as Bicep or Terraform, where used by the team.


• Kusto Query Language and operational reporting from telemetry data.

Agentic Operations and Automation

• Use agents or automation to assist with analysis, incident summarization, runbook execution, and follow-up work.


• Treat automation as a reliability control, not a novelty layer.


• Apply safety checks, approvals, logging, and rollback paths before any automated remediation is allowed to act on production systems.


• Continuously improve detection and remediation based on real incident patterns and post-incident learning.

Leadership and Collaboration

• Partner with engineering leaders to improve reliability without slowing delivery unnecessarily.


• Lead cross-team incident coordination when production issues span multiple systems.


• Establish practical standards for uptime, alert quality, runbook quality, and operational readiness.


• Help build a culture where reliability is owned by every team, not delegated to a single hero.

Nice-to-Have Experience

• Experience introducing self-healing or auto-remediation in production.


• Experience with executive dashboards and operational scorecards.


• Experience in multi-team or multi-product environments with complex dependencies.


• Background in Azure-native environments, distributed systems, and event-driven architectures.


• Familiarity with AI-assisted operations or agent-based workflows in a safe enterprise setting.

What Success Looks Like

• Incidents are detected faster and resolved faster.


• Recurring reliability issues are systematically eliminated or automated away.


• On-call is sustainable, documented, and well supported.


• Engineers have clear runbooks and confidence during outages.


• Leadership has accurate visibility into platform health and risk.


• Reliability becomes a repeatable operating discipline instead of a hero exercise.