Senior Specialist, Operational Excellence - 4PL Supply Chain

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Hellmann Philippines is seeking a Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence. You will ensure high service and data quality, manage performance reviews, and drive continuous improvement for assigned accounts in an international environment.

This role requires proactive problem-solving, leadership, and the ability to handle multiple tasks during peak periods, with emphasis on data accuracy and KPI reporting.

Qualifications

• Strong analytical and problem-solving abilities to identify operational issues.
• Clear and effective communication with internal teams and clients.
• Leadership experience guiding teams toward operational excellence.

Responsibilities

• Lead initiatives to enhance operational efficiency and effectiveness for assigned accounts.
• Identify and implement process improvements to optimize operations and quality.
• Monitor KPIs to ensure service delivery meets client expectations.
• Manage regular performance reviews with LSPs and carriers to ensure optimal performance.
• Facilitate exception management and corrective actions to address issues promptly.

Skills

Analytical Skills

Communication

Leadership

Attention to Detail

Adaptability

Time Management

End-to-end Freight Knowledge

Education

Bachelor’s degree in Supply Chain Management, Logistics, or related field

Job description

Hellmann Philippines is seeking a Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence. You will ensure high service and data quality, manage performance reviews, and drive continuous improvement for assigned accounts in an international environment.

This role requires proactive problem-solving, leadership, and the ability to handle multiple tasks during peak periods, with emphasis on data accuracy and KPI reporting.