Senior Specialist - LTC

HCL Technologies Limited; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Sapsf is seeking a role responsible for ensuring accuracy and efficiency of order-to-cash workflows, including order processing, invoicing, and receivables management. The position supports non-voice delivery operations and focuses on process improvement and compliance.

The role involves cross-functional coordination with sales, finance, and customer service, plus monitoring and reporting on cash flow and aging, to enhance customer satisfaction and operational standards.

Qualifications

• Understanding of end-to-end OTC processes and related ERP/financial systems.
• Experience with order management, invoicing, cash application, and reconciliation processes.
• Strong analytical and reporting skills using MS Excel or similar tools.

Responsibilities

• Manage order processing activities using ERP or order management platforms, ensuring accurate order entry and adherence to policies.
• Coordinate with sales, finance, and customer service to resolve issues related to order management, billing, and payment processing.
• Validate and post invoices in financial systems, ensuring accuracy in billing and payment applications.
• Monitor customer accounts using reconciliation tools, verifying order and pricing data, and identifying discrepancies for resolution.
• Prepare and analyze order status, receivables, and cash flow reports to support transparency.
• Identify process inefficiencies and communicate findings to leadership, assisting in problem-solving.
• Implement safeguards and follow compliance protocols to protect confidential client information.
• Support daily floor operations in non-voice functions, assisting with troubleshooting and workflow optimization.

Skills

EndToEnd OTC processes

Order management

Invoicing and cash application

Account reconciliation

MS Excel & reporting

Communication and coordination

Data protection & policies

Tools

ERP systems

Order management platforms

Job description

Requisition ID175844-Posted10/02/2026

This role is accountable for ensuring the accuracy and efficiency of order-to-cash workflows by managing order processing, invoicing, payments, and account reconciliations. The individual supports non-voice delivery operations, addresses process discrepancies, and contributes to improving operational standards and customer satisfaction within the team.

Key Responsibilities

• Manage order processing activities using ERP or order management platforms, ensuring accurate order entry and adherence to organizational policies.
• Coordinate with internal team members in sales, finance, and customer service to resolve issues related to order management, billing, and payment processing.
• Validate and post invoices in financial systems, ensuring accuracy in billing and payment applications.
• Monitor customer accounts using reconciliation tools, verifying order and pricing data, and identifying discrepancies for resolution.
• Prepare and analyze order status, receivables, and cash flow reports using reporting tools to support operational transparency.
• Identify process inefficiencies or inaccuracies, communicate findings to team leadership, and participate in problem-solving within the team.
• Implement company safeguards and follow compliance protocols to protect confidential client information.
• Support daily floor operations in non-voice functions, assisting with troubleshooting and workflow optimization as directed.

Skill Requirements

• Good Understanding Of EndToEnd OrderToCash (Otc) Processes And Related Erp/Financial Systems.
• Experience With Order Management, Invoicing, Cash Application, And Account Reconciliation Processes.
• Strong Analytical And Reporting Skills Using Ms Excel Or Similar Tools.
• Good Communication Skills For Effective Coordination Within The Team And With Relevant Stakeholders.
• Solution Mindset With The Ability To Identify, Communicate, And Participate In Resolving Process Issues.
• Familiarity With Company Policies And Data Protection Protocols.

Other Requirements

• Optional but valuable: SAP Order Management Certification, Oracle Order Management Cloud Certification, or equivalent process automation certifications.