Senior Specialist Learning Development And Delivery

Cardinal Health; Taguig; Hybrid; PHP 350,000 - 700,000; Full time

Job summary

Cardinal Health is seeking a Learning Delivery professional to lead onboarding and ongoing training across multiple geographies. You will design, deliver, and evaluate both in-person and virtual sessions, collaborating with leaders to identify development needs and improve training effectiveness.

The role requires strong communication and facilitation skills, proficiency with Microsoft Office, and flexibility to work in a hybrid setup during US business hours.

Qualifications

• 2+ years of relevant experience in customer service or call center industries.
• Experience in healthcare, medical, or pharmaceutical business segment is an advantage.
• Experience facilitating training in virtual and in-person settings.

Responsibilities

• Deliver learning to multiple geographies and business segments, including onboarding and continuous learning experiences.
• Facilitate instructor-led and virtual instructor-led training.
• Collaborate with business leaders to identify development needs and offer solutions.
• Evaluate courses and provide feedback to the IDD team.
• Provide feedback to participants and business leaders.

Skills

Strong communication

Facilitation

Engagement

Presentation skills

Education

Bachelor's degree in related field

Tools

Microsoft Office

Reports & dashboards

Job description

Job Description

What Learning Development and Delivery contributes to Cardinal Health

Learning Delivery is responsible for delivering learning to multiple geographies and/or business segments, including new hire onboarding and continuous learning experiences. This includes instructor-led and virtual instructor-led training, evaluating courses, administering processes, coordinating training schedules, and conducting course evaluations to align business objectives with learning needs and strategies.

• Demonstrates expertise in adult learning theories and best practices
• Collaborates with business leaders and learning business partners to identify development needs and offers solutions
• Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
• Possesses knowledge of and experience in using training system technologies and classroom tools
• Efficiently applies classroom management/facilitation techniques to various classroom situations
• Provides feedback on course design and content to Instructional Design & Development (IDD) team
• Provides feedback to class participants and business leaders

Qualifications

• Bachelor's degree in related field, preferred
• 2+ years of relevant experience in customer service or call center industries is required.
• Experience in the healthcare, medical, or pharmaceutical business segment is an advantage
• Experience in facilitating training in both virtual and in-person settings
• Strong communication, engagement, and facilitation skills
• Knowledge of using Microsoft Office applications to create and display reports and dashboards
• Willing to work on hybrid set-up and during US business hours
• Internal candidates are required to have worked in a B4, P1 and P2 role for at least one year before being considered for this position.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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