Account Team Manager & Performance Coach

IBEX Global Solutions (Philippines) Inc.; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Team Manager to lead and motivate an account operations team, ensuring calls are handled professionally and service levels are met.

You will direct performance, coach agents, and manage communications with clients, while maintaining compliance with company policies and training requirements. The role demands strong leadership and problem-solving abilities in a fast-paced environment.

Qualifications

• Strong management skills and ability to motivate employees.
• Understanding of key performance indicators and how to drive behavior.
• Excellent communication and leadership abilities.

Responsibilities

• Direct and guide the team to achieve KPIs and service levels.
• Monitor performance, measure results, and report metric attainment.
• Coach and develop agents for skills growth and advancement.
• Resolve escalated customer issues and monitor attendance; maintain records.
• Lead regular team meetings and ensure effective communication within the group.

Skills

Leadership

Communication

Analytical skills

Problem solving

Team player

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Team Manager to lead and motivate an account operations team, ensuring calls are handled professionally and service levels are met.

You will direct performance, coach agents, and manage communications with clients, while maintaining compliance with company policies and training requirements. The role demands strong leadership and problem-solving abilities in a fast-paced environment.