Senior ServiceNow Product Owner

Promotional Partners Group Limited; Pateros; Hybrid; PHP 2,000,000 - 4,200,000; Full time

Benefits offered by this job

Sabbatical after 5 years

Education assistance program

Team events & volunteering

Job summary

Partners Group is seeking a Senior ServiceNow Product Owner to deliver and enhance enterprise workflow solutions that improve user experience and operational efficiency. You will drive platform evolution, mentor teams, and ensure high-quality code and configurations across ITSM, ITOM, HRSD, and custom applications.

You will manage stakeholder relationships, balance feasibility with business impact, and lead backlog management, sprint planning, and release coordination in a hybrid work setup with

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on ServiceNow experience with platform architecture and custom development.
• Proven track record leading enterprise-scale ServiceNow programs and managing cross-functional stakeholders.

Responsibilities

• Manage stakeholder relationships to prioritize platform initiatives and align with business objectives.
• Lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom apps.
• Define development standards, governance, and best practices for the platform.

Skills

ServiceNow

ITSM

ITOM

HRSD

Agile

AI in SNOW

Leadership

Stakeholder mgmt

Education

Bachelor's in CS

Master's in CS

Tools

ITIL

Job description

Senior ServiceNow Product Owner

Taguig, PH

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

We are looking for aSenior ServiceNow Product Owner to deliver and enhance enterprise workflow solutions that improve user experience, streamline operations, and support business objectives. The role combines deep ServiceNow expertise with AI-driven innovation, helping transform ideas and requirements into scalable digital solutions. As a senior technical contributor, you will drive platform evolution, uphold engineering standards, and mentor team members while promoting continuous improvement.

Key Responsibilities:

Productivity & Quality

• Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
• Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
• Balance technical feasibility, business impact, and resource availability to drive decision-making.
• Lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
• Define and enforce development standards, governance models, and platform best practices.
• Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
• Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
• Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
• Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
• Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
• Ensure architectural consistency and alignment with enterprise IT strategy.

Compliance

• Timely complete all compliance obligations and trainings, including relevant professional certification if applicable
• Thoroughly understand and guide team members on the compliance, security and operational responsibilities in your area of work.

What we expect

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
• Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
• Strong understanding of ServiceNow architecture, APIs, and integration strategies.
• Experience in Agile product ownership and backlog management.
• Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
• Demonstrated experience leveraging AI capabilities within ServiceNow

Preferred skills:

• ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
• Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to influence without authority and drive consensus across diverse teams.

Work Arrangement:

• Schedule : 1PM-10PM PHT
• Hybrid : 3 days onsite, 2 days work form home. Mondays and Fridays are mandatory onsite days

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

www.partnersgroup.com