Senior ServiceNow & Digital Automation Business Analyst

Adventure Consultancy Solutions Philippines Inc.; Eastern Manila District; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

Adventure Consultancy Solutions Philippines Inc. in Manila is seeking a Senior Business Analyst to drive enterprise automation and digital transformation using ServiceNow and Microsoft technologies.

You will translate business needs into effective technical solutions and lead backlog, testing, and governance activities. The role requires 8+ years of BA experience, strong ServiceNow expertise, and hands-on MS platform knowledge.

Qualifications

• Bachelor's degree in CS, IT, Business or related field.
• 8+ years of solid Business Analysis experience.
• 5 years designing and documenting business processes.
• 5 years in Quality Assurance and IT application testing.
• Proven BA experience with ServiceNow products.
• Hands-on experience using ServiceNow and understanding its business and technical applications.
• Experience participating in governance boards, committees, and stakeholder workshops.
• Strong knowledge of ServiceNow Platform and Employee Center products.
• Knowledge of Citizen Development and Microsoft technologies: SharePoint, Power Apps, Power Automate, Copilot.
• Understanding of SDLC, Agile, DevOps, CI/CD, and software testing.

Responsibilities

• Gather, analyze, and validate business and technical requirements.
• Develop user stories, epics, functional specifications, and process documentation.
• Manage product backlogs and support Agile development and release cycles.
• Identify opportunities for process improvement and automation.
• Support ServiceNow product initiatives and platform governance.
• Coordinate application testing, implementation, and production support.

Skills

ServiceNow

SharePoint

Power Apps

Power Automate

Copilot

Agile / DevOps

SDLC knowledge

Education

Bachelor's degree in Computer Science, IT, Business or related field

Tools

ServiceNow

Job description

Manila | Hybrid – 3 days onsite
Monday–Friday, 8:00 AM–5:00 PM
15-month engagement, subject to extension

About the Role

Our client is seeking a Senior Business Analyst to support enterprise automation and digital transformation initiatives, translating business requirements into effective technology solutions using ServiceNow and Microsoft technologies.

Key Responsibilities

• Gather, analyze, and validate business and technical requirements.

• Develop user stories, epics, functional specifications, and process documentation.

• Manage product backlogs and support Agile development and release cycles.

• Identify opportunities for process improvement and automation.

• Support ServiceNow product initiatives and platform governance.

• Coordinate application testing, implementation, and production support.

Core Requirements

• Bachelor's degree in Computer Science, Business Management, Accounting, IT, or a related course.

• 8+ years of solid Business Analysis experience.

• 5 years designing and documenting business processes.

• 5 years in Quality Assurance and IT application testing.

• Proven Business Analysis experience involving ServiceNow products.

• Hands-on experience using ServiceNow and understanding its business and technical applications.

• Experience participating in governance boards, committees, and stakeholder workshops.

• Strong knowledge of ServiceNow Platform and Employee Center products.

• Knowledge of Citizen Development and Microsoft technologies, particularly SharePoint, Power Apps, Power Automate, and Copilot.

• Understanding of SDLC, Agile, DevOps, CI/CD, and software testing.