Senior Business Analyst

Talentium; Eastern Manila District; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Talentium in the Philippines seeks a Senior Business Analyst to lead analyzing, planning and delivery of ServiceNow products and related technology solutions. You will collaborate with product managers, technical teams, clients, business stakeholders, and governance groups to define product vision, prioritise requirements, support Agile delivery, and ensure successful application operations and releases.

The role requires 8+ years of business analysis experience, strong process design and

Job description

About the role

Lead business analysis, product planning, requirements management, product design, delivery support, and operational management for ServiceNow products and related technology solutions. Collaborate with product managers, technical teams, clients, business stakeholders, and governance groups to define product vision, prioritise requirements, support Agile delivery, and ensure successful application operations and releases.

Key responsibilities

• Organise meetings and collaborate with product managers to determine product scope, vision, and roadmap.

• Write user stories, epics, releases, and related characteristics.

• Conduct interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other requirements-gathering activities.

• Communicate, confirm, and present requirements and application change requests to the product team for estimation and sizing.

• Work with stakeholders and the product team to prioritise requirements in the product backlog.

• Review the effectiveness and efficiency of requirements-gathering processes and develop strategies to improve them.

• Define product features according to business needs and lead user requirements analysis for product design in collaboration with the technical team.

• Manage and prioritise product backlog items and optimise release plans to maximise delivery of client requirements.

• Support the product development team in achieving sprint and release objectives.

• Participate in post-go-live maintenance planning for new products in coordination with the technical team.

• Coordinate with ITD technical support areas to ensure correct and efficient operation of assigned application systems.

• Respond to and resolve major and critical incidents promptly.

• Keep clients and stakeholders informed of product status and submit progress reports covering issues, root cause analysis, and resource requirements.

• Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

• Perform effort estimation using INVEST principles: Independent, Negotiable, Valuable, Estimable, Sized appropriately, and Testable.

• Translate conceptual user requirements into clear functional requirements for developers and project teams.

• Create process models, specifications, diagrams, and charts to guide developers and project teams.

• Conduct peer reviews of business requirements to ensure accurate interpretation of requirement specifications.

• Interpret user requirements into feasible options and communicate them to business stakeholders.

• Manage and track requirements throughout the project lifecycle, redefining them when necessary.

• Communicate business requirement changes, enhancements, and modifications to project managers, sponsors, and stakeholders.

• Ensure the completion of documentation required to deploy applications and products.

What we're looking for

• Bachelor's degree in computer science, business management, accounting, or a related course.

• At least 8 years of solid experience in business analysis.

• At least 5 years of experience designing and documenting business processes.

• At least 5 years of experience in quality assurance and testing IT applications.

• Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development.

• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Proven experience conducting business analysis for ServiceNow products.

• Experience using ServiceNow as an application, with relevant knowledge of its use across business and technical domains.

• Experience participating in governance boards and committees and facilitating workshops with similar audiences.

• Demonstrated project management and project management software skills, including planning, organising, and resource management.

• Knowledge of product or platform governance and best practices.

• Understanding of application development and software development lifecycle concepts.

• Familiarity with SDLC, Agile methodologies, DevOps, CI/CD, and software testing and quality assurance.

• Strong knowledge of Citizen Development Programs and related initiatives.

• Strong knowledge of Microsoft technology stack products, including SharePoint, PowerApps, Power Automate, and Copilot.

• Familiarity with emerging technologies such as process mining tools and GenAI.

• Strong knowledge of the ServiceNow platform and Employee Center products.