Senior ServiceNow Developer - ITSM & CSM Expert

VNS; Makati; On-site; PHP 700,000 - 980,000; Full time

Job summary

VNS is seeking an experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on CSM and ITSM. The role requires strong scripting, API integrations, and workflow management expertise, including Service Portal and AngularJS UI work.

Candidate should have 5+ years in IT, 3+ years in ServiceNow development, and 3 years in the CSM module, with Agile/Scrum experience and JIRA familiarity. Hybrid/onsite work in Metro Manila preferred.

Qualifications

• Must have 5+ years in IT field.
• Must have 3-5 years in ServiceNow development.
• Must have 3 years in the CSM module.
• Experience with ITSM and ServiceNow APIs.
• Familiarity with Agile/Scrum methodologies.

Responsibilities

• Design, develop, and implement solutions in ServiceNow CSM and ITSM.
• Develop and manage workflows using Flow Designer and Workflow Editor.
• Utilize ServiceNow API architecture for REST integrations and scripted APIs.
• Configure and troubleshoot Advanced Work Assignment modules including channels, queues, and rules.
• Design and implement custom Service Portal solutions using AngularJS.
• Write and maintain ServiceNow scripts (Business Rules, Script Includes, UI Actions, Schedules).
• Customize UI Pages/Macros/CMS and apply CSS/HTML for UI/UX enhancements.
• Debug and troubleshoot issues in Agent Chat and Configurable Workspace environments.

Skills

ServiceNow development

CSM module experience

ITSM experience

REST integrations

Scripting (Business Rules/Script Inl.)

UI/UX in Service Portal

Flow Designer/Workflow Editor

JIRA/Agile

Communication & collaboration

Analytical/problem-solving

Tools

JIRA

Job description

VNS is seeking an experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on CSM and ITSM. The role requires strong scripting, API integrations, and workflow management expertise, including Service Portal and AngularJS UI work.

Candidate should have 5+ years in IT, 3+ years in ServiceNow development, and 3 years in the CSM module, with Agile/Scrum experience and JIRA familiarity. Hybrid/onsite work in Metro Manila preferred.