Senior Service Delivery Manager - Japanese Bilingual

Our Clients; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Our Clients in the Philippines is seeking a Senior Service Delivery Manager – Japanese Bilingual to lead strategic customer relationships and ensure high-quality delivery of cybersecurity services. You will maximize customer satisfaction, identify upsell opportunities, and coordinate with cross-functional teams across enterprise accounts.

Ideal candidates have 5–10 years in service delivery or account management, fluent in Japanese and English, and demonstrated ability to manage complex

Qualifications

• 5–10 years of professional experience in service delivery, account management or related tech services.
• Experience managing enterprise customers and complex stakeholder relationships.
• Fluency in Japanese and English for communication with customers and internal teams.

Responsibilities

• Own and maintain relationships with assigned customers, including strategic accounts.
• Act as the primary contact for service delivery needs and customer feedback.
• Drive customer satisfaction, engagement and loyalty.
• Identify opportunities to upsell and cross-sell services.
• Influence stakeholders and coordinate cross-functional teams to deliver cybersecurity services.

Skills

Japanese – Business/Professional Flu

English – Business/Professional Flu

Job description

Our Clients in the Philippines is seeking a Senior Service Delivery Manager – Japanese Bilingual to lead strategic customer relationships and ensure high-quality delivery of cybersecurity services. You will maximize customer satisfaction, identify upsell opportunities, and coordinate with cross-functional teams across enterprise accounts.

Ideal candidates have 5–10 years in service delivery or account management, fluent in Japanese and English, and demonstrated ability to manage complex