Senior Service Delivery Manager - Cyber Security & Growth

NCC Group plc; Philippines; Hybrid; PHP 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Transportation allowance

Night differential

13th‑month pay

HMO from Day 1

Outpatient reimbursement

Life insurance

EAP with 24/7 support

Generous vacation and sick leave

Special Time Off

Sharesave plan

Job summary

NCC Group is seeking a Service Delivery Manager (Japanese) based in Manila, with hybrid onsite expectations (2 days on site). The role focuses on maximizing customer loyalty and NRR/GRR, managing high-impact accounts, and delivering superior client outcomes in cyber services.

The Senior SDM will coach other SDMs, drive innovations, and handle challenging stakeholders while upholding NCC values and delivering measurable customer satisfaction.

Qualifications

• Ability to communicate in Japanese and English.
• Proven track record in customer-facing roles.
• Highly developed stakeholder management skills.
• Experience with cyber security or IT services is a plus.
• Strong leadership and coaching capabilities.

Responsibilities

• Maintain excellent relationships with customers.
• Maximize customer loyalty and retention.
• Collect and act on customer feedback via NPS.
• Drive up- and cross-sell opportunities.
• Lead internal innovations within the SDM team.
• Coach and mentor junior and medior SDMs.
• Collaborate with business teams to support customers.
• Ensure strong collaboration across NCC groups.

Skills

Japanese

English

Conflict management

Stakeholder management

5-10 years exp

Team leadership

Proactive coaching

Problem solving

Job description

NCC Group is seeking a Service Delivery Manager (Japanese) based in Manila, with hybrid onsite expectations (2 days on site). The role focuses on maximizing customer loyalty and NRR/GRR, managing high-impact accounts, and delivering superior client outcomes in cyber services.

The Senior SDM will coach other SDMs, drive innovations, and handle challenging stakeholders while upholding NCC values and delivering measurable customer satisfaction.