Tech Team Performance Lead (Delivery Support)

Origo BPO (Phils) Limited, Inc.; Mabalacat; Hybrid; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Origo BPO (Phils) Limited, Inc. seeks a Team Manager to oversee the performance of software engineers, a scrum master, a data scientist, and a QA automation tester on client accounts. This role centers on people KPIs, output quality, development, and client standing, while the client maintains delivery decisions.

Hands‑on coding is not required; strong technical understanding is essential. The candidate should have leadership experience, the ability to read sprint boards and velocity, and a

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong leadership and communication skills.
• Ability to read and interpret sprint boards, velocity, and defect reports.

Responsibilities

• Understand each team member’s work to judge performance.
• Define and track KPIs for technical roles.
• Review delivery signals from sprint boards, burndowns and reports.
• Assess output quality independently and ensure completion criteria.
• Validate client feedback with evidence when needed.
• Represent team performance in client discussions with clarity.

Skills

Leadership

Communication

Coaching

Time management

Organizational skills

Education

Bachelor's Degree

Or equivalent work experience

Tools

Jira

MS Office

Job description

Origo BPO (Phils) Limited, Inc. seeks a Team Manager to oversee the performance of software engineers, a scrum master, a data scientist, and a QA automation tester on client accounts. This role centers on people KPIs, output quality, development, and client standing, while the client maintains delivery decisions.

Hands‑on coding is not required; strong technical understanding is essential. The candidate should have leadership experience, the ability to read sprint boards and velocity, and a