Senior Salesforce Admin — Remote, 1-Year Contract

Zohorecruit; Makati; Remote; PHP 500,000 - 700,000; Full time

Job summary

ScalableOS is seeking a proactive Salesforce Administrator to join our established Salesforce Application Administration team. You will handle system administration, user support, project management, business analysis, and evolving Sales Cloud and Service Cloud environments.

You will collaborate with internal stakeholders to define requirements and deliver scalable solutions, serving as a subject matter expert and internal consultant to drive productivity and operational success.

Qualifications

• Bachelor's degree in Information Systems, Business, or a related field.
• Minimum of 3 years of Salesforce administration experience, or an equivalent combination of education and relevant experience.
• Strong troubleshooting, analytical, and debugging skills.
• Solid understanding of workflows and data relationships.
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders and build collaborative relationships across all levels of the organization.
• Strong organizational, prioritization, and time management skills.
• Flexibility and adaptability in handling frequent changes, delays, and unexpected events.
• Ability to identify, analyze, and resolve problems in a timely manner.
• Self-motivated and proactive approach to work, with the initiative to address issues independently and leverage available resources when assistance is required.
• Strong technical aptitude and understanding of the relationship between technology solutions and business processes.

Responsibilities

• Maintain and support a Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
• Perform administrative functions including user maintenance (profiles, roles, and permission sets), reports and dashboards, custom objects and fields, page layouts, record types, deployment of change sets, and other Salesforce administration tasks.
• Create and maintain automation processes using Flows, approval processes, and validation rules.
• Utilize business analysis skills to uncover root causes, gather detailed requirements from business users, and identify process improvement opportunities through Salesforce.
• Serve as the primary escalation point for end-user Salesforce support and platform administration, coordinating with Application Development, IT Operations, and Information Systems Support teams as needed.
• Participate in prioritization of enhancements and user acceptance testing for Salesforce-related projects.
• Collaborate with business teams and leadership to define and support the Salesforce roadmap by advocating best practices and scalability.
• Promote Salesforce features and capabilities that align with evolving business needs.
• Research and recommend new tools and applications within the Salesforce ecosystem.
• Plan and prepare for upgrades and seasonal Salesforce releases in collaboration with teammates and business leaders on the platform roadmap.
• Record activities within the ticketing system, including documentation of support efforts, system changes, and configurations.
• Conduct end-user training and create documentation for new features, enhancements, and updates.
• Perform other related duties as assigned.

Skills

Salesforce administration

Troubleshooting

Communication skills

Analytical thinking

Time management

Proactive

Education

Bachelor's degree in Information Systems or related field

Tools

Flow

Lightning App Builder

Data Loader

SOQL

Apex

Visualforce

Excel

Job description

ScalableOS is seeking a proactive Salesforce Administrator to join our established Salesforce Application Administration team. You will handle system administration, user support, project management, business analysis, and evolving Sales Cloud and Service Cloud environments.

You will collaborate with internal stakeholders to define requirements and deliver scalable solutions, serving as a subject matter expert and internal consultant to drive productivity and operational success.