L2 Salesforce Administrator | WFH and Night Shift Schedule

SCALABLE OS CORP.; Makati; Remote; PHP 600,000 - 900,000; Full time

Job summary

SCALABLE OS CORP. is seeking a Salesforce Administrator to join an established Application Administration team. The role involves system administration, user support, business analysis, and development of Sales Cloud and Service Cloud environments.

You will work with stakeholders to define requirements, deliver solutions, and drive productivity. The position requires strong Salesforce skills, attention to debt remediation, and the ability to work nights on a fully remote basis.

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field.
• Minimum 3 years of Salesforce administration experience or equivalent.
• Strong troubleshooting, analytical, and debugging skills.
• Solid understanding of Salesforce workflows, automation, and data relationships.
• Good working knowledge of Salesforce Agentforce.
• Experience with technical debt remediation in Salesforce.

Responsibilities

• Maintain and support Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
• Create and maintain automation processes using Flows, approvals, and validation rules.
• Provide end-user support and act as escalation point for Salesforce issues.
• Gather requirements from business users and define system requirements.
• Collaborate on Salesforce roadmap and platform improvements.

Skills

Salesforce Administration

Reports & Dashboards

Automation & Flows

User Support

Stakeholder Management

Sales Cloud & Service Cloud

Troubleshooting

Documentation & Training

Communication

Education

Bachelor’s degree in Information Systems or related

Tools

Salesforce

Sales Cloud

Service Cloud

Agentforce

Change Sets

Job description

About the role

We are looking for an energetic Salesforce Administrator to join an established Salesforce Application Administration team. In this role, you will participate in a variety of activities including system administration, user support, project management, business analysis, and the development of evolving Sales Cloud and Service Cloud environments. This individual will work closely with internal stakeholders to understand business needs, define system requirements, and deliver solutions that align with organizational objectives. The Salesforce Administrator serves as a subject matter expert and internal consultant, providing both system administration and strategic guidance to drive productivity and operational success.

Key responsibilities

• Maintain and support a Salesforce environment with 400+ users across Sales Cloud and Service Cloud

• Perform administrative functions including user maintenance (profiles, roles, and permission sets), reports and dashboards, custom objects and fields, page layouts, record types, deployment of change sets, and other Salesforce administration tasks

• Create and maintain automation processes using Flows, approval processes, and validation rules

• Utilize business analysis skills to uncover root causes, gather detailed requirements from business users, and identify process improvement opportunities through Salesforce

• Serve as the primary escalation point for end-user Salesforce support and platform administration, coordinating with Application Development, IT Operations, and Information Systems Support teams as needed

• Participate in the prioritization of enhancements and user acceptance testing for Salesforce-related projects

• Collaborate with business teams and leadership to define and support the Salesforce roadmap by advocating for platform best practices and scalability, promoting Salesforce features and capabilities that align with evolving business needs, and researching and recommending new tools and applications within the Salesforce ecosystem

• Plan and prepare for upgrades and seasonal Salesforce releases while collaborating with teammates and business leaders on the platform roadmap

• Record activities within the ticketing system, including documentation of support efforts, system changes, and customizations

• Conduct end-user training and create documentation for new features, enhancements, and updates

About you

• Any Salesforce Administrator Certification

• Bachelor’s degree in Information Systems, Business, or a related field

• Minimum of 3 years of Salesforce administration experience, or an equivalent combination of education and relevant experience

• Strong troubleshooting, analytical, and debugging skills

• Solid understanding of Salesforce workflows, automation, and data relationships

• Good working knowledge of Salesforce Agentforce

• Experience with Salesforce technical debt remediation, including identifying opportunities to clean up, optimize, and improve the existing Salesforce deployment

• Ability to balance new Salesforce development and enhancements with ongoing maintenance, optimization, and technical-debt reduction

• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders and build collaborative relationships across all levels of the organization

• Ability to assess the current Salesforce environment, identify areas for improvement, and proactively recommend solutions that improve scalability, maintainability, and overall system performance.

• Must be willing to work fully remotely and on a night shift schedule.

• Must be willing to work under an initial one-year fixed-term contract.