Senior SaaS Tech Support - Legal Tech (Remote)
BruntWork
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Benefits offered by this job
Job summary
BruntWork in the Philippines is looking for a Tier 3 Technical Support Specialist (SaaS | Legal Tech) to deliver advanced B2B support for a cloud-based legal practice platform. You will handle Windows, Microsoft 365, and backend integrations, communicating clearly with clients and collaborating with product teams to resolve complex issues from Level 3 upwards.
This remote role offers permanent work-from-home and immediate hiring.
Qualifications
- Proven Tier 3 technical support experience in SaaS or tech environments.
- Background in B2B technical support, preferably back-end focused.
- Must have background in law or solid knowledge of legal principles.
- Experienced with Microsoft 365 suite and related integrations.
- Strong troubleshooting of Windows and browser environments.
Responsibilities
- Provide responsive technical support via email and live remote sessions.
- Manage support tickets from start to finish; escalate issues when needed.
- Maintain proactive communication with clients and internal teams.
- Collaborate with developers to resolve high-level problems.
- Identify recurring client challenges and provide product feedback.
Skills
Tools
Job description
BruntWork in the Philippines is looking for a Tier 3 Technical Support Specialist (SaaS | Legal Tech) to deliver advanced B2B support for a cloud-based legal practice platform. You will handle Windows, Microsoft 365, and backend integrations, communicating clearly with clients and collaborating with product teams to resolve complex issues from Level 3 upwards.
This remote role offers permanent work-from-home and immediate hiring.
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