Remote Customer Operations & AI Support Specialist

SupportNinja; Philippines; Remote; PHP 450,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation package

Retirement savings with company match

Life insurance coverage

HMO from Day 1

Dependent coverage

Birthday leave

Skills training opportunities

Job summary

SupportNinja is seeking a Customer Operations Specialist to bridge customer operations with engineering and account management. You will manage omni-channel workflows, assist with AI-enabled interactions, and maintain CRM data accuracy to ensure seamless cross-functional coordination.

The role emphasizes technical troubleshooting, clear communication with customers, and collaboration across teams to maintain service continuity and operational efficiency.

Qualifications

• Minimum of two (2) years of experience in customer operations, customer support, or customer success in a multi-channel environment.
• Experience in SLA-driven settings and handling multiple interactions simultaneously.
• Familiarity with technical troubleshooting workflows and escalation processes.

Responsibilities

• Manage omni-channel customer support workflows (chat, inbox, calls) and meet SLA targets.
• Monitor CRM dashboards and automated workflows to ensure smooth AI-to-live support transitions.
• Document customer interactions and updates in CRM and internal systems.
• Assist with technical troubleshooting and prepare escalation documentation for engineering teams.

Skills

Multi-channel support

SLA-driven

CRM proficiency

Technical troubleshooting

English communication

Cross-functional collaboration

Tools

CRM systems

Ticketing platforms

Collaboration tools

Job description

SupportNinja is seeking a Customer Operations Specialist to bridge customer operations with engineering and account management. You will manage omni-channel workflows, assist with AI-enabled interactions, and maintain CRM data accuracy to ensure seamless cross-functional coordination.

The role emphasizes technical troubleshooting, clear communication with customers, and collaboration across teams to maintain service continuity and operational efficiency.