Senior Amazon Connect SaaS Engineer – Packaged Apps

Accenture; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, tailoring features to evolving business needs while managing releases and maintaining system stability.

The role requires working with APIs and low-code platforms to deliver compatible solutions and collaborating with multiple stakeholders to optimize functionality across environments.

Qualifications

• Must have proficiency in Amazon Connect.
• Experience with AWS and developer ecosystems is desirable.
• Strong understanding of cloud-based contact center solutions and API integrations.

Responsibilities

• Serve as SME for packaged/SaaS applications and guide the team.
• Collaborate with multiple teams to make key decisions and drive improvements.
• Lead efforts to identify and implement process improvements for performance and user experience.
• Mentor junior team members and foster knowledge sharing across teams.
• Configure and support SaaS/packaged applications to adapt features and manage releases.
• Ensure system stability and compatibility across environments.

Skills

Amazon Connect

APIs

Low-code platforms

Cloud CC solutions

Education

15 years full time education

Tools

AWS

Job description

Accenture is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, tailoring features to evolving business needs while managing releases and maintaining system stability.

The role requires working with APIs and low-code platforms to deliver compatible solutions and collaborating with multiple stakeholders to optimize functionality across environments.