Senior SaaS Administrator

APW Tech; Metro Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

APW Tech in Metro Manila seeks an experienced SaaS Administrator to manage Coupa modules (Procurement, Sourcing, Invoice, Supplier Information Management) and Oracle ERP integrations. You will support Coupa Success Portal and Coupa Community, coordinate with the integration team, and ensure data integrity across SaaS apps.

You will troubleshoot issues, develop tests for security configurations, mentor teammates, and help standardize processes while delivering efficient automated solutions in a

Qualifications

• Minimum 2 years experience as a SaaS Administrator with full-lifecycle implementations on Coupa products (Procurement, Sourcing, Invoice, Supplier Information Management)
• Knowledge and experience on Oracle ERP Integrations
• Knowledge of issue-tracking tools like JIRA
• Experience with Coupa Success Portal and Coupa Community
• Familiarity with Hybrid Integration Platform for SaaS-Oracle EBS integrations
• Knowledge of SFTP integration
• Proficient with Microsoft Office Suite
• Prior technical support experience
• Excellent verbal and written communication skills for technical and non-technical audiences
• Strong analytical, problem-solving, time management and organizational skills
• Proven ability to interact with all levels of the enterprise
• Understanding of business administration, policies, and procedures

Responsibilities

• Maintain and enhance data integrity across SaaS applications
• Assist with enhancements and maintenance of automated processes
• Identify gaps between requirements and system features
• Support integration points for the integration team
• Transition legacy processes using new tools for efficiency
• Troubleshoot issues and devise long-term solutions
• Develop and test security configurations and automated processes
• Provide escalation support for internal technology teams
• Mentor ITD resources and prepare reference guides
• Ensure consistency in best practices and standardization
• Collaborate with Coupa Support via Success Portal to resolve product issues
• Raise enhancement requests via Coupa Community
• Elicit requirements through interviews, workshops, analysis, and use cases
• Decompose requirements into detailed functional specs
• Lead requirements analysis and verify completeness and traceability
• Prioritize requirements and participate in peer reviews
• Prepare test environments and data, assign user roles
• Document test requirements and monitor quality gates
• Develop, execute and track test scripts
• Record issues and drive testing through scenarios

Skills

SaaS administration

Coupa procurement/sourcing/invoice

Oracle ERP integrations

JIRA

Coupa Success Portal

Coupa Community

Hybrid Integration Platform

SFTP integration

Microsoft Office

Technical support

Verbal & written communication

Analytical skills

Problem-solving

Time management

Organizational skills

Stakeholder interaction

Tools

JIRA

Coupa Success Portal

Coupa Community

Oracle ERP Integrations

SFTP integration

Microsoft Office Suite

Job description

Maintaining and enhancing data integrity through design, maintenance and security in a variety of SaaS applications

Assisting with enhancements and maintenance of automated processes and applications

Identify functionality gaps between requirements and system features and recommend best practice solutions

Understand integration points and provide assistance to the integration team

Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiency

Troubleshooting technical issues and devising immediate and long-term solutions

Developing and implementing functional tests for security configurations and automated processes

Provide support as an escalation path for internal technology teams

Mentoring other ITD resources and business users and preparation of reference guides

Ensuring consistency in implementation of best practices, standardization

Work with Coupa Support team through Coupa Success Portal in resolving product issues

Use Coupa Community for raising enhancement requests as needed

Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints

Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements

Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards

Participate in requirements prioritization

Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly

Test instance/ test environment preparation

Test data preparation, setting up of user roles and responsibilities

Understanding and documenting the test requirements

Monitor the quality gates (entry and exit criteria, quality of the deliverables)

Develop and maintain test scripts, execute test scripts, manage tracking/reporting systems

Record/report status of problem/issue/bug in issue tracing database

Drive the testing process through development and execution of test scenarios

Document diagnostic steps for troubleshooting reported problem/issue/bug resolution

Follow-up with users to ensure that their needs have been met

• Minimum 2 years experience as a SaaS Administrator with full-lifecycle implementations on any of these Coupa products: (i) Procurement (ii) Sourcing (iii) Invoice and; (iv) Supplier Information Management

• Knowledge and experience on Oracle ERP Integrations

• Knowledge on tools for issue tracking such as JIRA

• Knowledge and experience in using Coupa Success Portal

• Knowledge and experience in using Coupa Community

• Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS

• Knowledge and experience on SFTP integration

• Proficient with Microsoft Office Suite

• Prior technical support experience

• Excellent verbal and written communication skills to technical and non-technical audiences

• Excellent analytical, problem-solving, decision-making, time management, and organizational skills

• Proven ability to interact well with all levels of the enterprise

• Well-developed knowledge and understanding of relevant business administration, operational policies relevant work program and concepts, procedures and practices