Senior Remote Customs Declarations & Operations Specialist

Sourcefit; Quezon City; Remote; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Work from home

Job summary

Sourcefit seeks a Senior Customs Declaration and Operations Specialist to support Singapore import and export permit processing. You will manage requests from intake to closure, review documents, validate data, and submit declarations using designated systems.

The role emphasizes accuracy, timely processing, and customer communication. You will work with automation-assisted tools, ensure compliance with SOPs, and monitor cases to resolve issues while meeting SLAs.

Qualifications

• Minimum of 2 years in customs clearance, permit declaration, freight forwarding, or import/export operations.
• Working knowledge of common shipping and customs documents (invoices, packing lists, airway bills, B/L).
• Experience using portals, case-management or ticketing systems and structured data-entry workflows.
• Strong attention to detail, good judgment, and ability to detect discrepancies in time-sensitive transactions.
• Clear written and verbal English communication, including clarifying requirements with customers.
• Ability to follow SOPs, manage multiple priorities, and maintain accurate records under SLAs.
• Willingness to work onsite on rotating shifts, including weekends and public holidays.

Responsibilities

• Receive and review customs permit requests via email, portals, and ticketing systems; take ownership of cases.
• Check invoices, packing lists, airway bills, and other documents for completeness and accuracy.
• Verify shipment details, permit types, and customer instructions against SOPs.
• Review data from automation tools, validate, and complete missing fields.
• Prepare, validate, and submit Singapore import/export declarations.
• Monitor submissions, approvals, rejections, amendments, and outstanding cases; escalate issues.
• Prioritize urgent requests and meet SLA turnaround times with quality service.

Skills

English communication

Attention to detail

Time management

Multitasking

Customer service

SOP adherence

Discrepancy detection

Willingness to shift work

Tools

Ticketing systems

Case management systems

Data-entry workflows

Automation tools

Operational portals

Job description

Sourcefit seeks a Senior Customs Declaration and Operations Specialist to support Singapore import and export permit processing. You will manage requests from intake to closure, review documents, validate data, and submit declarations using designated systems.

The role emphasizes accuracy, timely processing, and customer communication. You will work with automation-assisted tools, ensure compliance with SOPs, and monitor cases to resolve issues while meeting SLAs.