Customs Declaration and Operations Specialist

Sourcefit; Quezon City; Ibrido; PHP 360.000 - 520.000; Tempo pieno

Descrizione del lavoro

Sourcefit is seeking a detail-oriented Customs Declaration and Operations Specialist to support Singapore import and export permit processing. You will manage requests from receipt to closure, review documents, prepare declarations, and monitor permits using workflow systems and automation-assisted tools.

You will coordinate with customers, follow SOPs, and ensure timely, accurate processing within SLAs, including rotating shifts and holidays as required.

Competenze

• Minimum of 2 years of experience in customs clearance, permit declarations, or import/export operations.
• Familiarity with shipping documents such as invoices, packing lists, airway bills, and bills of lading.
• Proficient with portals, case-management or ticketing systems, and data-entry workflows.

Mansioni

• Receive and review customs permit requests and take ownership of cases.
• Prepare, validate, and submit import/export permits using approved workflows.
• Monitor declarations, approvals, rejections, amendments, and outstanding cases.
• Communicate with customers to request missing documents and provide status updates.
• Maintain complete case notes, processing records, and handover information for shifts.

Conoscenze

Customs clearance

Documentation accuracy

Attention to detail

English communication

Time management

Strumenti

Case management systems

Ticketing portals

Automation tools

Descrizione del lavoro

We are seeking a detail-oriented Customs Declaration and Operations Specialist to support Singapore import and export customs permit processing. The role manages assigned requests from receipt to completion, including document review, customer clarification, declaration preparation and submission, permit monitoring, and request closure. The specialist will work with workflow systems and automation-assisted tools while meeting established accuracy, turnaround, and customer service requirements.

Work setup: Work from Home

Holidays: Work on public holidays may be required based on the assigned roster

Responsibilities:

Request intake and document review

• Receive and review customs permit requests received through email, portals, and ticketing systems; acknowledge and take ownership of assigned cases.
• Check commercial invoices, packing lists, airway bills, bills of lading, and other supporting documents for completeness, consistency, and accuracy.
• Verify shipment details, permit types, and customer instructions against established customs requirements and customer-specific standard operating procedures (SOPs).
• Review information extracted or pre-filled by automation tools, validate the data, and complete missing or incorrect fields.
• Prepare, validate, and submit Singapore import and export customs permit declarations using the designated systems and approved workflows.
• Monitor submitted declarations, approvals, rejections, amendments, and outstanding cases; identify exceptions and escalated issues requiring specialist input.
• Prioritize time-sensitive and high-risk requests and ensure all assigned requests are processed within established service-level agreements (SLAs) and turnaround times, while maintaining required accuracy, service quality, and customer communication standards.

Customer communication and case closure

• Communicate directly with customers to request missing documents, clarify instructions, resolve routine questions, and provide status updates.
• Return approved permits and related documents to customers promptly and close completed requests.

Records, reporting, and development

• Maintain complete case notes, processing records, exception details, and clear handover information for succeeding shifts.
• Support related customs documentation, operational reports, and additional services as trained and assigned.
• Participate in required training, coaching, quality reviews, and updates to customer-specific procedures.

Qualifications:

• Minimum of 2 years of relevant experience in customs clearance, customs permit declaration, freight forwarding, shipping documentation, or import/export operations.
• Working knowledge of common shipping and customs documents, including commercial invoices, packing lists, airway bills, and bills of lading.
• Experience using operational portals, case-management or ticketing systems, and structured data-entry workflows.
• Strong attention to detail, sound judgment, and the ability to detect discrepancies in time-sensitive transactions.
• Clear written and verbal English communication skills, including the ability to clarify requirements directly with customers.
• Ability to follow detailed SOPs, manage multiple priorities, and maintain accurate records under service-level commitments.
• Willingness to work onsite on rotating shifts, including weekends and public holidays as scheduled.