Senior Customs Declaration and Operations Specialist

Sourcefit; Quezon City; Remote; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Work from home

Job summary

Sourcefit seeks a Senior Customs Declaration and Operations Specialist to support Singapore import and export permit processing. You will manage requests from intake to closure, review documents, validate data, and submit declarations using designated systems.

The role emphasizes accuracy, timely processing, and customer communication. You will work with automation-assisted tools, ensure compliance with SOPs, and monitor cases to resolve issues while meeting SLAs.

Qualifications

• Minimum of 2 years in customs clearance, permit declaration, freight forwarding, or import/export operations.
• Working knowledge of common shipping and customs documents (invoices, packing lists, airway bills, B/L).
• Experience using portals, case-management or ticketing systems and structured data-entry workflows.
• Strong attention to detail, good judgment, and ability to detect discrepancies in time-sensitive transactions.
• Clear written and verbal English communication, including clarifying requirements with customers.
• Ability to follow SOPs, manage multiple priorities, and maintain accurate records under SLAs.
• Willingness to work onsite on rotating shifts, including weekends and public holidays.

Responsibilities

• Receive and review customs permit requests via email, portals, and ticketing systems; take ownership of cases.
• Check invoices, packing lists, airway bills, and other documents for completeness and accuracy.
• Verify shipment details, permit types, and customer instructions against SOPs.
• Review data from automation tools, validate, and complete missing fields.
• Prepare, validate, and submit Singapore import/export declarations.
• Monitor submissions, approvals, rejections, amendments, and outstanding cases; escalate issues.
• Prioritize urgent requests and meet SLA turnaround times with quality service.

Skills

English communication

Attention to detail

Time management

Multitasking

Customer service

SOP adherence

Discrepancy detection

Willingness to shift work

Tools

Ticketing systems

Case management systems

Data-entry workflows

Automation tools

Operational portals

Job description

We are seeking a detail-oriented Senior Customs Declaration and Operations Specialist to support Singapore import and export customs permit processing. The role manages assigned requests from receipt to completion, including document review, customer clarification, declaration preparation and submission, permit monitoring, and request closure. The specialist will work with workflow systems and automation-assisted tools while meeting established accuracy, turnaround, and customer service requirements.

Work setup:

Work from Home

Holidays:

Work on public holidays may be required based on the assigned roster

Responsibilities:

Request intake and document review

• Receive and review customs permit requests received through email, portals, and ticketing systems; acknowledge and take ownership of assigned cases.
• Check commercial invoices, packing lists, airway bills, bills of lading, and other supporting documents for completeness, consistency, and accuracy.
• Verify shipment details, permit types, and customer instructions against established customs requirements and customer-specific standard operating procedures (SOPs).
• Review information extracted or pre-filled by automation tools, validate the data, and complete missing or incorrect fields.
• Prepare, validate, and submit Singapore import and export customs permit declarations using the designated systems and approved workflows.
• Monitor submitted declarations, approvals, rejections, amendments, and outstanding cases; identify exceptions and elevate issues requiring specialist input.
• Prioritize time-sensitive and high-risk requests and ensure all assigned requests are processed within established service-level agreements (SLAs) and turnaround times, while maintaining required accuracy, service quality, and customer communication standards.

Customer communication and case closure

• Communicate directly with customers to request missing documents, clarify instructions, resolve routine questions, and provide status updates.
• Return approved permits and related documents to customers promptly and close completed requests.

Records, reporting, and development

• Maintain complete case notes, processing records, exception details, and clear handover information for succeeding shifts.
• Support related customs documentation, operational reports, and additional services as trained and assigned.
• Participate in required training, coaching, quality reviews, and updates to customer-specific procedures.

Qualifications:

• Minimum of 2 years of relevant experience in customs clearance, customs permit declaration, freight forwarding, shipping documentation, or import/export operations.
• Working knowledge of common shipping and customs documents, including commercial invoices, packing lists, airway bills, and bills of lading.
• Experience using operational portals, case-management or ticketing systems, and structured data-entry workflows.
• Strong attention to detail, sound judgment, and the ability to detect discrepancies in time-sensitive transactions.
• Clear written and verbal English communication skills, including the ability to clarify requirements directly with customers.
• Ability to follow detailed SOPs, manage multiple priorities, and maintain accurate records under service-level commitments.
• Willingness to work onsite on rotating shifts, including weekends and public holidays as scheduled.