Senior Remedial Operations Lead, Auto Loan Recovery

EastWest Bank; Davao City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

EastWest Banking Corporation in Davao City seeks a Remedial Operations Team Head to lead recovery and repossession of delinquency accounts. You will oversee internal and external recovery teams, ensuring targets are met and compliance maintained.

The role requires strong leadership, supervisory experience in credit/collections, and expertise in delinquency management and portfolio reporting. Join a team focused on development and operational excellence.

Qualifications

• Bachelor's degree in Accountancy, Management, Banking or Finance; MBA is an advantage.
• At least 5 years in a supervisory/managerial role, preferably in credit and collections.
• Experience leading collections teams and managing third‑party collection or repossession agencies.
• Strong knowledge of consumer lending, delinquency management, repossession processes, and regulatory compliance.
• Proficiency in portfolio monitoring, performance reporting, and data analysis.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Lead and manage auto loan accounts under the assigned delinquency bucket to achieve recovery and repossession targets.
• Supervise and monitor the performance of agency coordinators and TPSPs, ensuring optimal resource allocation and operational efficiency.
• Track, analyze, and report team productivity, portfolio status, and collection activities to management in a timely manner.
• Review and validate repossession reports, voluntary surrender forms, and motor vehicle inspection reports to ensure compliance with bank policies and regulatory requirements.
• Coach, mentor, and develop agency coordinators and TPSP personnel to strengthen team performance and productivity.
• Recommend and implement recovery and repossession strategies to improve collection results and minimize portfolio risk.

Skills

Leadership

Portfolio monitoring

Data analysis

Stakeholder management

Regulatory compliance

Education

Bachelor's degree in Accountancy / Banking / Finance

MBA (advantage)

Job description

EastWest Banking Corporation in Davao City seeks a Remedial Operations Team Head to lead recovery and repossession of delinquency accounts. You will oversee internal and external recovery teams, ensuring targets are met and compliance maintained.

The role requires strong leadership, supervisory experience in credit/collections, and expertise in delinquency management and portfolio reporting. Join a team focused on development and operational excellence.