Remedial Officer

Hertz Philippines; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Hertz Philippines is seeking a Remedial Officer to manage past-due and delinquent accounts across rental, Chauffeur-Driven (CD), and Long-Term (LT) leasing portfolios. You will recover overdue payments, coordinate vehicle recovery, and safeguard fleet assets, working with Fleet, Operations, Sales, and external partners to minimize bad debt.

The role requires 2-3 years in collections or related fields, strong negotiation and documentation skills, and willingness to travel within Metro Manila and

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Legal Management, or a related field.
• 2-3 years of experience in collections, credit and risk management, remedial account handling, or repossession.
• Knowledge of Philippine collection practices, repossession procedures, and data privacy regulations.
• Strong negotiation, interpersonal, and documentation skills.
• Willingness to conduct field visits and travel across Metro Manila and Cebu as needed.
• Proficient in MS Office applications and rental/fleet management systems.

Responsibilities

• Monitor accounts receivable aging across rental, CD, and LT portfolios to identify past-due and delinquent accounts.
• Conduct proactive collection calls, issue demand letters, and perform field visits and skip tracing to recover overdue payments and locate delinquent clients or unreturned vehicles.
• Coordinate and execute vehicle recovery and repossession activities with Fleet and Operations teams and external agencies or law enforcement when required.
• Negotiate payment restructuring, settlement terms, or write-off recommendations within approved authority limits, escalating high-risk or high-value accounts to the Finance Manager and General Manager.
• Prepare and maintain complete case documentation, including demand letters, notices of default, and files for referral to legal counsel or third-party collection agencies.
• Liaise with legal counsel and collection agencies on accounts requiring litigation or external recovery support.
• Ensure all remedial and collection activities comply with the Data Privacy Act and fair collection standards.
• Prepare regular reports on collection performance, recovery rates, aging trends, and bad debt exposure for Finance and management review.
• Coordinate with Sales & Commercial and Operations to flag at-risk accounts and provide recovery insights for credit approval.

Skills

Negotiation

Interpersonal skills

Documentation

Field visits

Microsoft Office

Education

Bachelor's degree in Finance, Accounting, Business Administration, Legal Management, or related field

Tools

MS Office

Fleet management systems

Job description

The Remedial Officer is responsible for managing past-due and delinquent accounts across the company's rental, Chauffeur-Driven (CD), and Long-Term (LT) leasing portfolios. This includes recovering overdue payments, coordinating vehicle recovery and repossession activities, and safeguarding fleet assets and receivables. The role works closely with Fleet, Operations, Sales & Commercial, and external legal or collection partners to minimize bad debt exposure while ensuring all remedial actions are conducted professionally, ethically, and in compliance with applicable regulations.

KEY RESPONSIBILITIES

• Monitor accounts receivable aging across rental, Chauffeur-Driven (CD), and Long-Term (LT) leasing portfolios to identify past-due and delinquent accounts.
• Conduct proactive collection calls, issue demand letters, and perform field visits and skip tracing to recover overdue payments and locate delinquent clients or unreturned vehicles.
• Coordinate and execute vehicle recovery and repossession activities in partnership with the Fleet and Operations teams, and with external recovery agencies or law enforcement when required.
• Negotiate payment restructuring, settlement terms, or write-off recommendations within approved authority limits, escalating high-risk or high-value accounts to the Finance Manager and General Manager.
• Prepare and maintain complete case documentation, including demand letters, notices of default, and files for referral to legal counsel or third-party collection agencies.
• Liaise with legal counsel and collection agencies on accounts requiring litigation, small claims filing, or external recovery support.
• Ensure all remedial and collection activities comply with the Data Privacy Act, fair collection practice standards, and company policy.
• Prepare regular reports on collection performance, recovery rates, aging trends, and bad debt exposure for Finance and management review.
• Coordinate with Sales & Commercial and Operations to flag at-risk accounts early and provide recovery insights that support the credit approval process.

QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business Administration, Legal Management, or a related field.
• At least 2-3 years of experience in collections, credit and risk management, remedial account handling, or repossession, preferably in automotive, leasing, or financial services industries.
• Working knowledge of Philippine collection practices, repossession procedures, and consumer protection/data privacy regulations.
• Strong negotiation, interpersonal, and documentation skills, with the ability to manage difficult conversations professionally.
• Willingness and ability to conduct field visits and coordinate recovery operations, including travel across Metro Manila and Cebu as needed.
• Proficient in MS Office applications and rental/fleet management systems.