Remedial Operations Team Head

EastWest Bank; Davao City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

EastWest Banking Corporation in Davao City seeks a Remedial Operations Team Head to lead recovery and repossession of delinquency accounts. You will oversee internal and external recovery teams, ensuring targets are met and compliance maintained.

The role requires strong leadership, supervisory experience in credit/collections, and expertise in delinquency management and portfolio reporting. Join a team focused on development and operational excellence.

Qualifications

• Bachelor's degree in Accountancy, Management, Banking or Finance; MBA is an advantage.
• At least 5 years in a supervisory/managerial role, preferably in credit and collections.
• Experience leading collections teams and managing third‑party collection or repossession agencies.
• Strong knowledge of consumer lending, delinquency management, repossession processes, and regulatory compliance.
• Proficiency in portfolio monitoring, performance reporting, and data analysis.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Lead and manage auto loan accounts under the assigned delinquency bucket to achieve recovery and repossession targets.
• Supervise and monitor the performance of agency coordinators and TPSPs, ensuring optimal resource allocation and operational efficiency.
• Track, analyze, and report team productivity, portfolio status, and collection activities to management in a timely manner.
• Review and validate repossession reports, voluntary surrender forms, and motor vehicle inspection reports to ensure compliance with bank policies and regulatory requirements.
• Coach, mentor, and develop agency coordinators and TPSP personnel to strengthen team performance and productivity.
• Recommend and implement recovery and repossession strategies to improve collection results and minimize portfolio risk.

Skills

Leadership

Portfolio monitoring

Data analysis

Stakeholder management

Regulatory compliance

Education

Bachelor's degree in Accountancy / Banking / Finance

MBA (advantage)

Job description

About the Job

Location: Davao City
Corporate Level: Senior Assistant Manager
Work Arrangement: On-site

Our Operations Team is looking for experienced professionals to join us in Davao with the role Remedial Operations Team Head.

In this role, you will lead and oversee the recovery and repossession activities of the assigned delinquency bucket, ensuring productivity targets and portfolio performance are achieved.

You will manage internal and external recovery teams, drive operational excellence, and contribute to the achievement of the Bank's collection and asset recovery goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Lead and manage auto loan accounts under the assigned delinquency bucket to achieve recovery and repossession targets.
• Supervise and monitor the performance of agency coordinators and Third-Party Service Providers (TPSPs), ensuring optimal resource allocation and operational efficiency.
• Track, analyze, and report team productivity, portfolio status, and collection activities to management in a timely manner.
• Review and validate repossession reports, voluntary surrender forms, and motor vehicle inspection reports to ensure compliance with bank policies and regulatory requirements.
• Coach, mentor, and develop agency coordinators and TPSP personnel to strengthen team performance and productivity.
• Recommend and implement recovery and repossession strategies to improve collection results and minimize portfolio risk.

What we're looking for

• Bachelor's degree inAccountancy, Management, Banking, Finance or any related field. An MBA or relevant postgraduate qualification is an advantage.
• With at least 5 years work in supervisory/managerial role, preferably credit and collections
• Experience leading collections teams and managing third-party collection or repossession agencies.
• Strong knowledge of consumer lending, delinquency management, repossession processes, and regulatory compliance.
• Proficiency in portfolio monitoring, performance reporting, and data analysis.
• Strong leadership, communication, stakeholder management, and problem-solving skills.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth