Senior Operations Lead, Auto Loan Recovery

East West Banking Corporation; Davao City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary package andBenefits

Performance-based incentives andrecogn

Mentorship by industry experts

Defined career progression paths

Career development and training机会

Job summary

East West Banking Corporation in the Philippines is seeking a Remedial Operations Team Head in Davao City. You will lead recovery and repossession activities, drive productivity, and guide internal and external teams to meet targets.

The role requires a strong background in collections, delinquency management, and regulatory compliance, with proven leadership and data-driven decision-making to strengthen portfolio performance.

Qualifications

• Bachelor's degree in Accountancy, Banking, Finance, or related field.
• MBA or relevant postgraduate qualification is an advantage.
• At least 5 years in supervisory/managerial role, preferably credit and collections.
• Experience leading collections teams and managing third-party collection or repossession agencies.
• Strong knowledge of consumer lending, delinquency management, repossession processes, and regulatory compliance.
• Proficiency in portfolio monitoring, performance reporting, and data analysis.
• Strong leadership, communication, stakeholder management, and problem-solving skills.

Responsibilities

• Lead and manage auto loan accounts under the assigned delinquency bucket to achieve recovery and repossession targets.
• Supervise and monitor agency coordinators and TPSPs for optimal resource use.
• Track, analyze, and report team productivity and portfolio status to management.
• Review repossession reports and compliance with bank policies and regulations.
• Coach and develop agency coordinators and TPSP personnel.
• Recommend and implement recovery strategies to improve results.

Skills

Supervisory leadership

Collections management

Regulatory compliance

Data analysis

Stakeholder management

Education

Bachelor's degree in Accountancy or Finance

MBA or postgraduate qualification

Job description

East West Banking Corporation in the Philippines is seeking a Remedial Operations Team Head in Davao City. You will lead recovery and repossession activities, drive productivity, and guide internal and external teams to meet targets.

The role requires a strong background in collections, delinquency management, and regulatory compliance, with proven leadership and data-driven decision-making to strengthen portfolio performance.